Ticket Agent (Part-Time)

Maryland Science Center•Baltimore, MD

4d•$15•Onsite

About The Position

Basic Functions: Selling tickets and memberships to visitors using a computerized ticketing system and able to make changes accurately. Presenting a positive first impression to those visiting MSC and assisting to make their visit more enjoyable. Providing general information regarding the events, exhibits and special events of MSC. Ensuring customer satisfaction by answering general questions and resolving complaints courteously. Must be able to communicate with our diverse group of visitors and members.

Requirements

High School Diploma or equivalent (May consider High School Seniors)
1-2 years Customer Service experience
MSC Pricing/Hours and all programs available to the public
MSC policies, exhibits, IMAX, MSC Theater and Planetarium productions
Geography of Baltimore/Washington Metro Area
Geography of the state of Maryland and Mid-Atlantic Region
Excellent telephone skills
Excellent organizational and communication skills
Good typing, computer, and general clerical skills
Speak easily and professionally with callers
Interact with Staff and Management
Manage multiple and diverse responsibilities
Arrive promptly to work
Must be able to pass a background check

Responsibilities

Selling tickets and memberships to visitors using a computerized ticketing system and able to make changes accurately.
Presenting a positive first impression to those visiting MSC and assisting to make their visit more enjoyable.
Providing general information regarding the events, exhibits and special events of MSC.
Ensuring customer satisfaction by answering general questions and resolving complaints courteously.