This position focuses on Middleware Application Management and is responsible for supporting leadership, providing project and operational support for a defined set of applications in the Middleware area supporting all Business Units. The primary focus of this role will be to support Projects and Operations in The Customer’s Tibco environments & Tibco products – TIBCO EMS, Business Works, Business Works CE, Business Events, Mashery, Tibco ActiveSpaces, Container environments, and Tibco applications. This role is responsible for ensuring this set of applications meets stated SLAs with an emphasis on continuous process improvements. This role will work closely with support teams, external vendors, and the relevant project teams to manage all issues related to the applications in the environment. This role will act as the liaison between the application end users, business users, project team, support team, and IT Service Delivery Manager(SDM).