THRIVE Intake Coordinator
About The Position
This position will serve as the Intake Coordinator for the Transforming Health & Resilience in Veterans ( THRIVE ) Program. The THRIVE Program will be a community-based clinical outreach program designed to provide care to veterans who are experiencing the effects of traumatic brain injuries or post-traumatic stress, resulting from a career serving our nation. The program will evaluate, diagnose, and treat physical, cognitive and other health conditions during a 3-week intensive outpatient program. The program will see approximately 150 veterans per year and will provide a referral network and post-program follow-ups for as many as 400 veterans and family members every year when it is fully operational. The Intake Coordinator is the first point of contact among the veterans. Primary responsibilities include: 1) Answer incoming phone calls, pre-screening veterans and determining eligibility 2) Conduct phone interviews and complete online assessments 3) Obtain and track all necessary documents (Verification of service, medical records, and other required documents), assisting patients as needed 4) Assist with data information collection and entry 5) Provide resources to those not eligible for program 6) Will assist with program transfers to other sites or other programs as needed. 7) Review program applications, medical records and Release of Information ( ROI ) forms for completeness 8) Conduct clinical phone interviews and complete online assessments 9) Create and present summary of assessment findings to Clinical Decision Team to help determine appropriateness of program 10) Develop and maintain working relationships with partner programs 11) Assist IOP (Intensive Outpatient Program) coordinator with Post IOP follow up, will assist with 1 week, 1 month, 3-month, 5-month, 6-month, and 1 year IOP follow up. This position will report to the Assistant Director of Clinical Operations and will be in-person located at the off-campus UNC Health clinic in Chapel Hill. The THRIVE Program is housed in a UNC Health operated clinic; therefore, all UNC Chapel Hill employees working in-person at the clinic must abide by UNC Health policies, procedures and vaccination requirements. Work Schedule Monday through Friday 8 am to 5 pm, schedule will be determined based on clinic hours
Responsibilities
- Answer incoming phone calls, pre-screening veterans and determining eligibility
- Conduct phone interviews and complete online assessments
- Obtain and track all necessary documents (Verification of service, medical records, and other required documents), assisting patients as needed
- Assist with data information collection and entry
- Provide resources to those not eligible for program
- Will assist with program transfers to other sites or other programs as needed.
- Review program applications, medical records and Release of Information ( ROI ) forms for completeness
- Conduct clinical phone interviews and complete online assessments
- Create and present summary of assessment findings to Clinical Decision Team to help determine appropriateness of program
- Develop and maintain working relationships with partner programs
- Assist IOP (Intensive Outpatient Program) coordinator with Post IOP follow up, will assist with 1 week, 1 month, 3-month, 5-month, 6-month, and 1 year IOP follow up
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
