Thrift Store Assistant

Chapters Health•Tampa, FL

22h•$16 - $24

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Thrift Store Assistant is responsible for the day-to-day operational management of the store in the absence of the Thrift Store Manager. Successfully engages customers, donors and volunteers and handles interpersonal and merchandise issues.

Requirements

High School diploma/GED required; some college preferred
Minimum one (1) year experience preferably in retailing, thrift, consignment and/or used merchandise sales
Experience in supervision of numerous volunteers or supervisory experience with a minimum of 20 employees preferred
Good communication (written and verbal) skills and well-developed interpersonal skills with the ability to work with and manage multiple volunteers and handle varied personalities from diverse backgrounds
Ability to work as a team member with the volunteers, Development Staff and the area’s community
Ability to develop and cultivate strong relationships with volunteer team, Development Staff and the community
Ability to strategically plan ahead and be innovative
Ability to plan and implement marketing and promotional campaigns
Ability to secure financial support from donors and community businesses
Good organizational and administrative skills
Results and goal oriented qualities helpful
Position involves walking and standing, with occasional lifting of merchandise (with assistance) weighing up to 50 lbs.; ability to climb flights of stairs and move boxes/furniture on an ongoing basis
Ability to use Microsoft Word, Excel and Internet technologies
Satisfactorily complete competency requirements for this position
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Responsibilities

Assists in the implementation of daily procedures to open and close the store; implements sales strategies to ensure the customer experience is maximized while conflicts are mitigated.
Promotes a positive influence throughout the store including the receiving room, stock room, break room and sales floor.
When necessary, oversees back office functions including, but not limited to, processing cash transactions, creating bank deposits, reporting, and auditing customer transactions.
Collaboratively ensures the timely pick-up and delivery of donations.
Assists in the receiving of merchandise ensuring each item is properly processed and placed in the store.
Working with store staff and volunteers, ensures regular store maintenance is performed to establish a pleasant and safe retail environment to maximize the shopping experience.
Supports volunteers on the sales floor with customer conflicts, pricing issues, etc.
Responsible for effectively managing, training, guiding, communicating with, scheduling and organizing the store’s volunteer work force which may surpass 20 volunteers each day.
Promotes and is knowledgeable about Company programs and services.
Implements strategies, programs and activities as selected by the Foundation Executive Director and/or the Director of Thrift Stores.
Performs other duties as assigned.