Threat Strategy Manager

Proofpoint

7d•Remote

About The Position

The role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.

Requirements

3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Managed security or consultancy experience is required
Knowledge of data communication concepts and technologies, specifically email and networking
Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
Ability to effectively work in a team environment as well as independently
Must be proactive and have outstanding verbal and written communication skills
The successful candidate will have relevant experience with Proofpoint products and understand threat protection
A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
Proactive, self-starter driven by setting and achieving goals
Background in security, especially around threat actor tactics, techniques, and procedures

Responsibilities

Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
Develop deep understanding of customer’s business and operational needs
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
Identify and prioritize short term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Monitors levels customer satisfaction and escalates customer concerns as necessary
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
Uses independent judgment within broad parameters
Designs and implements solutions to complex problems with minimum supervision
Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality