THL Program Lead

Clarvida • Memphis, TN

1d

About The Position

The THL Program Lead, under the supervision of the Regional Program Director or Assistant Director, assists in oversight of the program and ensures client-centered care, case coordination, and resource linkage are delivered in a competent, responsible, and ethical manner. This role focuses on supervising Care Coordinators, ensuring quality service delivery, maintaining compliance with regulations, and supporting program development and performance improvement initiatives.

Requirements

• Bachelor’s degree in a Human Service discipline from an accredited four-year college or university
• At least 3 years of relevant experience in the mental health field
• Experience in case coordination, client care, and behavioral health services
• Ability to supervise staff and ensure compliance with policies and regulations
• Strong communication, organizational, and leadership skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Responsibilities

• Assess clients on intake as needed and complete on-call duties while ensuring therapeutic services such as coping skills, behavior modification, parenting skills, and crisis intervention are provided
• Ensure internal and external collaboration with behavioral health and medical providers
• Work with Care Coordinators to ensure treatment teams collaborate effectively to deliver quality care
• Ensure Care Plans and documentation comply with company policy, state regulations, and accreditation standards
• Monitor clinical documentation completion and correct deficiencies within required timeframes
• Track monthly and quarterly reports and ensure compliance
• Monitor and assist Care Coordinators in closing gaps in care (HEDIS) and track progress weekly
• Conduct weekly supervision sessions with Care Coordinators per contract and accreditation requirements
• Facilitate Treatment Team meetings and review client presentations as required
• Attend quarterly director and regional leadership meetings
• Support team members to ensure optimal outcomes for clients and families
• Contribute to Performance Improvement Cycle through data collection and analysis
• Ensure completion of PQI activities including audits and evaluations
• Assist leadership in managing client census and productivity standards
• Support program development, networking, and cross-program collaboration
• Promote a positive team environment and service excellence

Benefits

• Paid vacation days (increase with tenure)
• Separate sick leave that rolls over annually
• Up to 10 paid holidays
• Medical, dental, and vision insurance options
• DailyPay – access your earnings without waiting for payday
• Training, development, and continuing education opportunities
• 401(k)
• Free licensure supervision
• Pet insurance
• Employee Assistance Program (EAP)
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement
• Cellphone stipend (Benefits may vary by state or county)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager