REMOTE Third Party Team Leader

First Credit Services•Columbus, GA

5d•Remote

About The Position

ARE YOU READY TO MAKE MONEY? Want to make a change? No need to look further - a world of opportunity is waiting! JOIN OUR TEAM! We have a great staff and a professional environment geared towards the success of everyone. You’ve got energy, enthusiasm, drive, and determination. We’ve got competitive compensation, benefits, and a career path that rewards performance with growth and opportunity. We're looking for an EXPERIENCED REMOTE COLLECTIONS TEAM LEADER in FLORIDA, TEXAS, AND GEORGIA ONLY! First Credit Services, Inc. is a premier A/R Management and Collection Agency working within the collections industry. Being leaders in the industry, we remain at the forefront of CFPB and regulatory compliance. We stand at an A rating by the Better Business Bureau. As a national debt recovery agency, we have been pioneering innovative and effective collection and decline management programs since our inception in 1993. With our state-of-the-art technology and computer systems, we focus on customer service compliance centric driven collections. Why choose First Credit Services? When you become part of our First Credit Services family, you're not just accepting a job but an invitation to advance your career and build leadership skills for the future. Beyond financial stability, PTO, Paid Holidays, Paid Sick Leave, and paid training, we offer an excellent compensation package which includes a base hourly wage + bonuses and incentives. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed. We offer: Generous commission structure, Competitive Wages, and Ideal Schedules

Requirements

Minimum 5-7 years experience in collections environment

Nice To Haves

Associate or Bachelor's degree from an accredited college or university, preferred

Responsibilities

Leadership oversight of third-party collections team
Drive performance, compliance, and results
Accountability for recovery rates, compliance, and quality outcomes
Providing feedback, corrective action, and recognition to team members
Be assertive, personable, and persuasive with our consumers
Ensuring compliance of FDCPA, CFPB, state regulations, and company policies
Monitoring and reviewing calls, reviewing audits, complaints, and executing remediation
Remain positive, professional, determined, calm and focused when faced with challenging situations
Overcome objections to pay and develop creative solutions to help bring consumers current
Quick thinker, with an ability to understand and interpret information promptly and effectively
Self-driven, self - motivated, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback aimed at improving the performance of yourself and your team
Ability to speak clearly, professionally, and articulately on the telephone
Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
Comfortable with repetitive tasks, sit and talk on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment