Third Party Management Quality Control Senior Officer

Truist Bank • Atlanta, GA

11d

About The Position

Third Party Risk Operations (TPROF) is responsible for supporting the Third Party Risk Management (TPRM) program by overseeing and managing related activities. This role ensures that TPROF operations align with the latest TPRM program updates, policies, and procedures. The Experienced Third Party Management Oversight Senior Officer, involves defining, executing, coordinating, and managing the TPROF QC/QA framework and methodology. Additionally, the individual will manage interactions and inquiries with Internal Audit, Regulators, and the 2nd Line of Defense Oversight. Oversight of the TPRM Sub-Issue process and reporting is required to ensure consistent execution and proactive solutions. The position also entails executing quality assurance on the Offshore Service Provider and the Onshore book of work.

Requirements

• Bachelor’s Degree
• A minimum of 7 years of experience working in a risk/third party management role/program.
• Comprehensive understanding of principles, practices, theories, and/or methodologies associated with professional discipline (i.e., risk management, vendor management, etc.)
• A minimum of 3 years of project lead or management experience.
• Ability to manage multiple deliverables and competing priorities for self and team.
• Ability to plan and lead projects with varying degrees of complexity.
• Ability to solve problems in complex situations by analyzing viable solutions using experience, judgment, and precedents.
• Ability to influence others to adopt a new perspective and manage interpersonal issues with tact and diplomacy.
• Ability to adapt to change. Remain agile and flexible in interim and longer-time circumstances.
• Ability to effectively communicate, written and verbally, to all levels of the organization.
• Advanced level of expertise with Excel and data analytic capabilities; Advanced level expertise with Word and PowerPoint and creation of presentations including charts and graphs.
• Experience with workflow systems, QC platforms, or risk management tools
• Experience with AI Prompting preferably with Microsoft Copilot
• Familiarity with regulatory expectations (e.g., Interagency Guidance)
• English (Required)

Nice To Haves

• Master’s Degree
• Experience 7+ years specifically in Third Party Risk role
• Team Lead or Management experience 5+ years
• Risk experience within a large financial institution.
• Experience with Archer and/or Ariba applications.
• Extensive knowledge of Word and PowerPoint
• Knowledge of tools such as Power Query, Power BI
• Advanced experience with AI Prompting, preferably with Microsoft Copilot

Responsibilities

• Provide tactical leadership and direction over onshore and offshore resources in the performance of Quality Assurance, Sub-Issue Management oversight and all other ancillary routines.
• May receive guidance on unusual or highly complex issues, where the use of independent judgement and a high level of critical thinking are required.
• Defines and oversees framework for Quality Control Quality Assurance processes.
• Develops test scripts and performs sample-based Quality Assurance Testing of TPROF owned activities to ensure consistency between onshore/offshore and identify opportunities for training and executional errors.
• Develop monthly and quarterly reporting of results and thematic trend analysis to be presented to TPROF Senior Leadership Team.
• Work with the TPROF Process Team on recommended update to job aids based on recommended opportunities for improvement and areas needing correction or further clarification.
• Provides oversight of the Sub-Issue Management process for all Third Party Sub-Issues in the TPRM Module of Archer
• Ensure that all Enterprise Issue Management standards are followed including the escalation of Third Party Sub-Issue advancement to formal Issues housed in the Enterprise Issue Management application. This will include initial analysis of newly created Sub-Issues each month as well a quarterly aggregated/ thematic review analysis.
• Work with Stakeholders outside of TPROF when necessary to ensure compliance to TPRM requirements.
• Develop and deliver weekly reporting of past due Sub-Issues to key stakeholders to reduce population.
• Develop library of standard reports used to identify items for stratified sample-based testing to ensure an adequate cross section of TPROF resource activities.
• Reviews and processes while providing effective challenge of assessment override and ongoing monitoring hold requests.
• Advises and educates Service Managers and Business Partners to increase risk awareness and enforce adherence to TPRM Framework requirements.
• Takes a new perspective on existing solutions to solve problems. Exercises judgment and critical thinking based on the analysis of multiple sources of information. Recommends best practices.
• Provides guidance and advisement as well as effective challenge, where needed, to Service Managers and Business Owners, and Business Partners as relates to consistent TPRM program adherence and execution.
• Acts as a mentor and resource for teammates with less experience.
• Explains and interprets current TPRM and TPROF framework.
• Participate in root-cause analysis and contribute to corrective action plan development and validation.
• Works independently, manages multiple priorities and receives guidance only on more complex issues.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level