Third Party Management Process Control Senior Officer

Truist Bank • Atlanta, GA

22h

About The Position

Third Party Risk Operations Function (TPROF) is responsible for supporting the Third Party Risk Management (TPRM) program by overseeing and managing related activities. This role ensures that TPROF operations align with the latest TPRM program updates, policies, and procedures. The Third Party Management Process Control Senior Officer assists with/coordinates the maintenance of Third Party Management procedures required to comply with TPRM Policy and coordinates the creation and maintenance of TPROF operating procedures, job aids, and training materials. This role will review and provide feedback on the materials created/updated by lesser experiences teammates, such that, in some cases, Management review is not required. This role develops/coordinates/delivers training for TPROF resources and selected Service Manager process requirements. This role coordinates/participates in the TPROF change management process, being assigned moderate to complex change manage requests to shepherd to completion. This role can represent the Manager in Change Management Meetings, Training, and Ad-Hoc Meetings. The Third Party Management Process Control Senior Officer liaises with key TPROF stakeholders to address and prioritize process changes and enhancements, and identify thematic operational challenges that require modification. This role will be assigned complex ad-hoc analysis projects that require independent work.

Requirements

• Bachelor’s degree or an equivalent combination of education and work experience.
• Minimum of 10 years financial industry experience, including extensive Third-Party Risk Management and compliance/risk management.
• Comprehensive understanding of principles, practices, theories, and/or methodologies associated with the professional discipline (i.e., risk management, vendor management, etc.)
• A minimum of 3 years of project lead or management experience
• Ability to dissect a process and see the big picture; Attention to detail
• Experience in leading a Change Management process
• Experience with creating or maintaining procedure, job aids, or training decks
• Ability to manage multiple deliverables and competing priorities for self and team.
• Ability to plan and lead projects with varying degrees of complexity.
• Ability to solve problems in complex situations by analyzing viable solutions using experience, judgment, and precedents.
• Ability to influence others to adopt a new perspective and oversee interpersonal issues with tact and diplomacy.
• Ability to adapt to change. Remain agile and flexible in interim and longer-time circumstances.
• Ability to effectively communicate, written and verbal, to all levels of the organization.
• Advanced level of expertise with Excel; Moderate level expertise with Word and PowerPoint and SharePoint

Nice To Haves

• Master’s Degree
• Team Lead or Management experience 5+ years
• Risk experience within a large financial institution.
• Experience with Archer and/or Ariba applications.
• Extensive knowledge of Word and PowerPoint and SharePoint

Responsibilities

• Acts as liaison with Archer TPRM Technical Team to articulate system problems and needs. Serves as the point of contact to the Tech Team for input and problem solving. Capability to understand and explain the detailed interconnection of the Archer TPRM module. Must be able to “connect the dots” to see the full process flow so that components can be better understood.
• Ability and initiative to self-explore the details of the various components of the TPM process.
• Write procedures and job aids that provide an understanding of not only the specific steps to take, but also the reason, the lead-in, and next steps for the particular procedure or job aids. This requires the ability to step back and understand where in the overall TPM process this component fits and how/when the user is engaging with the process.
• Review the work of lesser experienced teammate prior to sign off by Manager or as the Manager’s designee.
• Where process needs to be defined, determine what options are available, how will the user be able to accomplish the requirements, and what are the downstream impacts.
• Develop and present formal training material for Business Partners.
• Develop simple to complex Archer reporting that supports process and analysis needs.
• As Change Management requests are submitted, work with the necessary partners to clearly define the need, determine impacts, engagement with stakeholders, and guide the request to completion.
• Organize/Participate in/Lead Office Hours to provide guidance on business partner questions
• Handle moderate to complex ad-hoc analysis projects concerning Archer data. Oversee the projects of other teammates.
• Represent in place of the Manager for most meetings and training, etc.
• Takes a new perspective on existing solutions to solve problems. Exercises judgment and critical thinking based on the analysis of multiple sources of information. Recommends best practices.
• Provides guidance and advisement as well as effective challenge, where needed, to Service Managers and Business Owners, TPROF Partners, and Business Partners as relates to consistent TPRM program adherence and execution.
• Acts as a resource for teammates with less experience.
• Works independently and receives minimal guidance.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level