Think Tank Bar Back/Busser - Innovation Hotel, Naples FL

Mainsail Lodging & Development•Naples, FL

10d

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Position: Think Tank Bar Back/Busser Location: Naples, FL Reports to: F&B Managers Status: Non-Exempt (Hourly) Bar Back will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to the Innovation Hotel service standards and standards of Mainsail Lodging & Development. Bar Back will also be responsible for helping all other staff and operations to maintain a well-organized, clean and well stocked outlet. Friendly interactions with patrons will be required but focus will be on the support staff position. Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background check, is required for all candidates offered a position. Bar Back will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to the Innovation Hotel service standards and standards of Mainsail Lodging & Development. Bar Back will also be responsible for helping all other staff and operations to maintain a well-organized, clean and well stocked outlet. Friendly interactions with patrons will be required but focus will be on the support staff position. utensils Recognize and cultivate regular guests and repeat business Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention Inform management of any complaint, comments or incident Record and report any equipment failure and/or safety hazards to management immediately Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment Comply with all safety and health department procedures and all state and federal liquor laws Maintain company safety and sanitation standards Assists and/ or completes additional tasks as assigned by management

Requirements

High School diploma or higher
Previous hospitality experience required
Minimum of one (1) year related experience
Experience with POS systems
Familiarity with beer and spirits
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Full service restaurant operations
Ability to lift 30 pounds or more
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations

Responsibilities

Provide service to bartenders in a timely manner
Prepare all mixes and garnishes
Keep bar top clean and free of dirty glasses, trash, etc. throughout shift
Keep back bar clean and organized
Clean glasses, utensils, and bar equipment
Clean all spills immediately and place all trash in proper receptacles
Sweep and mop as needed
Empty trash as necessary
Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
Ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported
Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
Light food running when applicable, ability to carry plates that may be warm or hot
Responsible for setting tables and removing used plate ware and Bar Back will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance to the Innovation Hotel service standards and standards of Mainsail Lodging & Development. Bar Back will also be responsible for helping all other staff and operations to maintain a well-organized, clean and well stocked outlet. Friendly interactions with patrons will be required but focus will be on the support staff position. utensils
Recognize and cultivate regular guests and repeat business
Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
Inform management of any complaint, comments or incident
Record and report any equipment failure and/or safety hazards to management immediately
Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
Comply with all safety and health department procedures and all state and federal liquor laws
Maintain company safety and sanitation standards
Assists and/ or completes additional tasks as assigned by management

Benefits

Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees
All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
Travel Discounts for hotel team members through Marriott Explore Program
FREE meal (full-service hotel team members only)