Therapy Practice Office Manager

UCP of Central Florida • Lake Mary, FL

3d • $37,000 - $37,500 • Onsite

About The Position

Looking to make a difference in an innovative and dynamic non-profit agency? UCP of Central Florida unlocks the potential of thousands of children each year at our campuses, pediatric therapy clinics and parent support programs. Job Specifications – The Therapy Practice Office Manager is responsible for managing the non-clinical day to day operations and in partnership with the SDO, the financial performance of the campus medical therapy practice.

Requirements

• Highly organized. Good follow through and ability to multi-task/prioritize.
• Excellent computer skills.
• Knowledge of HIPAA and confidentiality practices/policies.
• Knowledge of various funding/billing sources for therapy services.
• Sense of urgency and timeliness.
• Compassionate with excellent communication and customer service skills.
• Knowledge of medical reimbursement process.
• Associate degree in a related field or Medical Billing Certification strongly preferred
• Knowledge and experience in working with an EMR.
• 2-3 years experience in an administrative or related role of a medical office, health care operations, or therapy practice

Nice To Haves

• Prefer experience working with children and families with disabilities.
• Bilingual (English/Spanish) preferred.
• 1 year of supervisory experience strongly preferred

Responsibilities

• Manage the day to day activities of the therapy practice to successfully meet budgeted goals.
• Serve as first point of contact for all potential therapy students/patients – following up within 72 hours:
• Ensure completion and submission of all information/paperwork required for the therapy program (new referrals, medical info, etc).
• Accurately input and scan all billing, medical and other client information into EMR.
• Manage and schedule appointments to optimize client satisfaction and facility efficiency ensuring all children receive authorized services; prepare superbills daily for therapists
• Maximize revenue by ensuring all treatments have required authorization, plan of care, prescription, etc.
• Manage and schedule initial therapy evaluations and on-going scheduling of therapy treatments for the clinic.
• Complete and/or provide required statistics and data for reports.
• Manage the Plan of Care process (sending, receiving, tracking, follow-up).
• Collect and post payments. Follow-up with outstanding payments to ensure accounts are in good standing.
• Assist in the hiring/on-boarding of new therapists and provide on-going support.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Performs other duties as assigned.

Benefits

• UCP of Central Florida offers a competitive benefit package available to all employees!
• Some perks to being a UCP Team Member include: health insurance (free option after the first year), dental insurance options, free life insurance, paid time off, discounted on-site childcare, 403B/Retirement match, short & long term disability, and support in continuing your education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees