Therapy Operations and Payroll Manager

ARC Health Partners • Denver, CO

2h • $65,000 - $80,000 • Onsite

About The Position

The Therapy Operations and Payroll Manager serves as an integral link between operational oversight for the organization’s therapy department and cross-sectoral management of payroll functions. This role ensures consistent, accessible, and trauma-informed delivery of care for the organization’s therapy service line, while ensuring the program runs effectively and efficiently. In addition to operational oversight, this position oversees day-to-day appointment execution, new patient intake workflow and effectiveness, payroll processing, and aligning services with the enterprise's needs.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or related field (preferred).
• 3+ years of experience in operations management, HR administration, or healthcare leadership.
• Strong knowledge of payroll, HR processes, and accounts payable functions.
• Proficiency with Paylocity, Google Workspace, and EHR system
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Administer payroll processes, ensuring accuracy, timeliness, and compliance with labor laws.
• Collaborate with HR and Finance to align payroll with staffing models, budget, and track individual stipends.
• Appropriate CME Funds (both monetary and time).
• Manage accounts payable functions: vendor setup, invoice processing, autopay accounts, and receipt tracking.
• Collaborate with finance partners to ensure timely payment of invoices and reimbursements.
• Coordinate onboarding processes, including new hire paperwork, Paylocity training, and benefits enrollment.
• Serve as a liaison between employees and benefit/401k specialists.
• Manage employee leaves (FAMLI, bereavement, etc.).
• Maintain accurate and confidential employee records and required employment documentation.
• Act as a first point of contact for HR inquiries, escalating issues as appropriate.
• Partner with student coordinator to facilitate student preceptorships across locations.
• Assist in driving operational success by managing KPIs, budget attainment, and team performance.
• Lead and oversee operational support of the Therapy clinical team to deliver high-quality patient care through effective performance management, billing excellence, recognition, and retention efforts.
• Facilitate regular team meetings to ensure clear, bi-directional communication between clinical staff and organizational leadership.
• Build and maintain healthy relationships between the Therapy Department and the other service lines in the DWA Ecosystem.
• Ensure daily scheduling needs are met
• Proactively identify operational challenges that implicate cross-sectoral collaboration.
• Collaborate with Practice Manager, CMO, Clinic Director, and Clinical Therapy Supervisor(s) to ensure quality operations.
• Act as the liaison between Clinicians, Therapy Supervisors, ARC leadership, and support staff when issues/concerns arise, providing guidance and appropriate follow-up actions.
• Coordinate recruitment efforts between ARC designated Recruitment Officer.
• Support & Coordinate Onboarding to ensure smooth and effective integration for new employees and providers.
• Maintain office supply inventory across all locations.
• Plan and coordinate staff events, including happy hours, all-staff meetings, and holiday parties.
• Manage event budgets, invoice approvals, and cost tracking.

Benefits

• Quarterly bonus opportunities
• 401(k) retirement plan with employer match up to 4%
• Generous PTO & Paid Holidays
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager