Therapy Coordinator Regional Administrator

Lympha Press•Chadds Ford, PA

1d•Onsite

About The Position

The Therapy Coordinator Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators within assigned regions. This role ensures timely case acceptance, accurate documentation, and appropriate scheduling of patient visits. The Regional Administrator collaborates with internal teams to support order completion, maintain compliance, and provide guidance on home visit protocols and equipment. This is a full-time position with Monday through Friday hours.

Requirements

High School Diploma or GED required; equivalent combination of education and experience considered
Minimum 6 months of healthcare-related experience and/or training; medical device experience a plus
Customer relationship and product education/training experience preferred
Excellent verbal and written communication skills
Strong organizational and time management skills with ability to manage multiple tasks
Proficient computer skills and working knowledge of office software (Word, Excel, Outlook, Teams)
Ability to quickly learn scheduling, travel, and documentation systems
Self-motivated with the ability to work independently and meet role expectations
Ability to analyze information, identify problems, and implement effective solutions
Ability to perform effectively in a fast-paced environment with unscheduled interruptions

Nice To Haves

medical device experience a plus
Customer relationship and product education/training experience preferred

Responsibilities

Monitor processes to ensure timely acceptance of patient cases by Therapy Coordinators
Ensure all necessary medical documentation is received accurately and in a timely manner
Assist with assigning and reassigning patient cases as needed
Review patient cases and follow up on outstanding or unscheduled cases
Verify Therapy Coordinator work hours and patient visit activity
Provide approval for off-cycle patient home visits on a case-by-case basis
Assist with training and education related to home visit protocols and equipment
Collaborate with internal operations teams to support order completion and documentation accuracy
Identify, escalate, and communicate patient questions, concerns, or needs to the Patient Relations team
Maintain compliance with all regulatory requirements, including HIPAA and company policies
Travel as needed to support regional and operational needs
Support and participate in company-wide initiatives and training programs
Collaborate effectively with team members, departments, and leadership
Uphold company Mission, Vision, and Values in all interactions and responsibilities
Perform other duties as assigned