Therapy Call Center Representative

The Orthopaedic Center • Huntsville, AL

4d

About The Position

Primary Responsibilities/Requirements: Place outgoing calls to patients to set up physical therapy appointments Answer all incoming phone calls to the call center Ability to communicate professionally, both oral and written for clear, legible messages Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers Schedule appointments for all physical therapy clinics at TOC Highly motivated with the ability to work under pressure Positive, teamwork attitude Assist with any other task assigned This position will require you to spend extensive amounts of time on the phone with patient Strong customer service skills and problem solving Knowledge of data entry and excel a plus Must also possess: Ability to work under pressure and meet deadlines Outstanding organizational, verbal and writing skills Independent and highly motivated Initiative and self-discipline Proven positive, "teamwork" attitude in work history Physical Demands: Must be able to use arms, hands, and fingers skillfully Constant sitting for long periods of time Must be agile and able to work efficiently in space limited areas Consistently work at a productive pace Must readily adapt to frequent treatment schedule changes To apply please visit: https://www.visittoc.com/about-us/careers/

Requirements

• Ability to work under pressure
• Positive, teamwork attitude
• Extensive amounts of time on the phone with patient
• Strong customer service skills and problem solving
• Ability to work under pressure and meet deadlines
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Must be able to use arms, hands, and fingers skillfully
• Constant sitting for long periods of time
• Must be agile and able to work efficiently in space limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes

Nice To Haves

• Knowledge of data entry and excel a plus

Responsibilities

• Place outgoing calls to patients to set up physical therapy appointments
• Answer all incoming phone calls to the call center
• Communicate professionally, both oral and written for clear, legible messages
• Communicate effectively with patients and all incoming/outcoming callers
• Schedule appointments for all physical therapy clinics at TOC
• Assist with any other task assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed