Theatre Associate, PT

Marcus Corporation•Duluth, MN

2d•$12 - $14•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location). Associates must be able to perform the essential functions of the position with or without reasonable accommodation. The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Wearing a face mask is required during scheduled working hours. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. Wearing a face mask is required during scheduled working hours. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Possess strong interpersonal, verbal, and written communication skills
Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs
The ability to work in a high-volume, fast-paced, team environment
Have a passion for delivering unparalleled hospitality and high quality food & service
Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Responsibilities

Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
Sell food and beverage items at the concession stand
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
Operate point-of-sale terminals and make accurate change
Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies
Fill online concession orders and prepare for pickup
Perform daily concession maintenance duties, including daily stocking
Follow instructions on safe use of all chemicals/cleaning materials
Clean and sanitize the concession stand and beverage areas for guests and associates
Monitor and communicate social distancing guidelines
Make certain guest service is friendly, helpful and fast
Answer questions from guests and resolve any concerns
Uphold Marcus' high standards and execute company-wide programs
Assist with other functions as instructed by the General Manager or a member of the management team