Theater Ambassador - Dollywood Theme Park - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

12h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Theater Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Theater Ambassador will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Theater Ambassador for Entertainment is responsible for proactively assisting guests during their experience, including both indoor/outdoor attractions and venues. This position is designated to have a high focus on positive guest interactions including, but not limited to, answering questions, being welcoming, exuding a positive attitude and demonstrating an overall enthusiastic demeanor. From that point, they will provide instruction and direction for seating and maintain a safe and pleasant experience for guests. The Guest Experience Ambassador will also participate in sanitizing and cleaning of high touch points in and around both indoor/outdoor locations. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 16 years of age
High school diploma or GED required
Excellent verbal communicator – consistent and detailed
Must successfully pass a pre-employment background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must wear a costume as outlined by the Entertainment team
Able to bend at the waist and knees multiple times throughout a shift
Able to lift 20 lbs
Need finger movement to handle tickets and/or counters
Able to push and pull
Ability to work with and tolerate detergents and chemicals utilized in the area
Able to wear all PPE as required
Able to tolerate noise at high levels
Ability to climb stairs
Must be comfortable with public speaking to a large crowd during emergency situations
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Responsibilities

Greet guests and assist in entertainment venues and attractions
Maintain a positive countenance and demonstrate an overall enthusiastic demeanor
Clean and sanitize indoor/outdoor Entertainment venues and attractions, queue lines, closets, and surrounding areas
Provide park information including food, merchandise, rides, show locations, and current festivals
Initiate friendly interactions with guests, ensure entertainment signage and show times are correct at the beginning of each day
Keep area clean by picking up debris after each activation, dusting, light cleaning of windows, vacuuming seats and floors, sweeping floors, and mopping floors as needed
Work varying hours and locations as required
Maintain order within the venue as well as in the immediate area of the indoor/outdoor area before and after activations
Rotate between multiple indoor/outdoor locations to support the team as needed
Other duties as assigned