Festival Specialist - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

3d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Festival Specialist who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Festival Specialist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to support the Special Events Department and related duties for various festivals in order to provide Guests with a high-quality festival experience. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Participate in event setup and tear down activities to include, but not limited to assembly, disassembly, transport and/or installation and storage of displays, décor, and event facilities Assist in production and installation of décor and atmosphere elements as assigned by Team Lead/Administrator/Supervisor Assist in constructing, modifying, or repairing structures, décor, storage materials, and warehouse facilities Adhere to clean up and attention to detail activities Follow established festival icon and light installation procedures as needed Inspect on park décor and event icons daily for a fresh, crisp look Work a varied schedule with flexible scheduling and open availability to include days and overnights as needed Perform other duties as requested by Special Events Team Lead Wear Dollywood Special Events approved costume or uniform Assist with event operations and support of other park teams as required Keep work areas orderly, neat, safe, and well-maintained including equipment and décor items Designs, constructs, retrofits, and repairs cabinets, tables, shelves, benches, and storage. Perform duties in a safe manner in compliance with manufacturer's specifications, company policies & procedures, applicable regulations, and industry standards Operate construction equipment needed to perform assigned projects, i.e., bobcat, forklift, manlift, dump trucks, etc Utilize basic and specialized carpentry hand and power tools needed to perform assigned projects Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment Maintain tools, vehicles, and equipment and keep parts and supplies in order Transport tools, materials, equipment, and supplies to work site Safely transport festival décor of varying sizes between both on and off park storage locations Prepare materials, clean work areas, and track supplies and inventory Regularly inspects and evaluates electrical and electronic equipment to ensure that it operates efficiently and safely: identify defects, hazards, or need for repair or adjustment to ensure abidance with codes Work in direct contact with all park operating teams and properties including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Heartsong Lodge and Resort on implementation of signage projects Prepare surfaces to be painted by removing old paint, utilizing scrapers, wire brushes, and cleaning or pressure washing Apply primer, new paint or other coating according to manufacturers’ instructions Clean brushes, rollers, sprayers and other equipment upon completion, and disposes of paint, solvents and cleaners according to City hazardous materials procedures Report needs for additional supplies, equipment, etc., with adequate notice to ensure that they are available when needed The ability to make operational decisions in response to environment or situation Be able to react to daily equipment needs and upkeep Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies Responsible for routine site maintenance and upkeep of lighting systems and related components. Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving Be able to complete repairs on cabling systems Willing to learn new hardware, software and processes Provide great problem solving in stressful situations Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
High school diploma or equivalent preferred
Must be trained in rigging to meet all industry standards and OSHA requirements within 90 days of hire
Experience in decorating and display assemblage preferred
Must successfully complete pre-employment drug screen and background check
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to work outdoors
Ability to move about and react quickly in emergency situations
Able to tolerate detergents and chemicals
Able to lift 50 lbs. with assistance
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able and willing to perform other duties as assigned

Responsibilities

Participate in event setup and tear down activities to include, but not limited to assembly, disassembly, transport and/or installation and storage of displays, décor, and event facilities
Assist in production and installation of décor and atmosphere elements as assigned by Team Lead/Administrator/Supervisor
Assist in constructing, modifying, or repairing structures, décor, storage materials, and warehouse facilities
Adhere to clean up and attention to detail activities
Follow established festival icon and light installation procedures as needed
Inspect on park décor and event icons daily for a fresh, crisp look
Work a varied schedule with flexible scheduling and open availability to include days and overnights as needed
Perform other duties as requested by Special Events Team Lead
Wear Dollywood Special Events approved costume or uniform
Assist with event operations and support of other park teams as required
Keep work areas orderly, neat, safe, and well-maintained including equipment and décor items
Designs, constructs, retrofits, and repairs cabinets, tables, shelves, benches, and storage.
Perform duties in a safe manner in compliance with manufacturer's specifications, company policies & procedures, applicable regulations, and industry standards
Operate construction equipment needed to perform assigned projects, i.e., bobcat, forklift, manlift, dump trucks, etc
Utilize basic and specialized carpentry hand and power tools needed to perform assigned projects
Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment
Maintain tools, vehicles, and equipment and keep parts and supplies in order
Transport tools, materials, equipment, and supplies to work site
Safely transport festival décor of varying sizes between both on and off park storage locations
Prepare materials, clean work areas, and track supplies and inventory
Regularly inspects and evaluates electrical and electronic equipment to ensure that it operates efficiently and safely: identify defects, hazards, or need for repair or adjustment to ensure abidance with codes
Work in direct contact with all park operating teams and properties including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Heartsong Lodge and Resort on implementation of signage projects
Prepare surfaces to be painted by removing old paint, utilizing scrapers, wire brushes, and cleaning or pressure washing
Apply primer, new paint or other coating according to manufacturers’ instructions
Clean brushes, rollers, sprayers and other equipment upon completion, and disposes of paint, solvents and cleaners according to City hazardous materials procedures
Report needs for additional supplies, equipment, etc., with adequate notice to ensure that they are available when needed
The ability to make operational decisions in response to environment or situation
Be able to react to daily equipment needs and upkeep
Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies
Responsible for routine site maintenance and upkeep of lighting systems and related components. Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving
Be able to complete repairs on cabling systems
Willing to learn new hardware, software and processes
Provide great problem solving in stressful situations
Management reserves the right to change and/or add to these duties at any time