The Wheel Rotational Program

Clay Labs•New York, NY

About The Position

The Wheel is Clay's 15-month rotational program designed to create well-rounded tech leaders. Starting with an immersive in customer support, participants gain deep product expertise and firsthand understanding of user needs. This foundation then enables rotations across the company, where participants apply their skills to solve complex problems in marketing, sales, customer success and more. We're looking for ambitious, technical new grads who are hungry to learn and grow in their careers. You should excel at problem-solving, quick learning, and clear communication. The Wheel program offers a front-row seat to every aspect of building and scaling a rocket-ship startup. It's the perfect training ground for future entrepreneurs who want to learn how successful startups operate from the inside out. Unlike traditional programs, The Wheel combines ongoing customer support with functional rotations, creating a unique blend of tactical expertise and strategic business exposure. Participants don't just observe—they actively contribute to key business initiatives while maintaining a strong connection to customer needs. Phase 1: Foundation (Months 1-3) Participants begin with a full-time immersion in customer support, establishing a robust foundation of product knowledge and customer insight. This dedicated period creates a deep understanding of user needs, challenges, and success patterns—essential expertise that becomes the cornerstone for future rotations. Phase 2: Rotation (Months 4-15) After the initial immersion, participants transition to spending 70% of their time in support while dedicating 30% to cross-functional rotations. These rotations aren't passive learning experiences; they're opportunities to infuse customer insights directly into business operations, creating a virtuous cycle where frontline knowledge enhances strategic initiatives.