The WellFund Assistant Manager

The WellFund, LLC•Greenwood, IN

3d•Onsite

About The Position

This position is responsible for assisting The WellFund Director with overseeing staff onboarding and training, performance metrics reporting, and overall management of The WellFund. The WellFund Assistant Manager organizes, delegates, and monitors tasks and productivity goals for the team by performing the following duties personally or through subordinate employees. The WellFund Assistant Manager must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards. The WellFund Assistant Manager is responsible for coordinating between departments, building working relationships, solving problems and supporting staff.

Requirements

Good communication skills and interpersonal skills
Ability to learn quickly and navigate effectively through multiple systems
Professional attitude and able to maintain composure in urgent or confrontational situations
Effective critical thinking, problem solving, and decision-making skills
Process and run reports with the ability to communicate all designated reports
Display strong organization/time management skills
Work independently and must be multi-task oriented
Team player attitude
Possess a thorough understanding of RevOne Companies employee handbook as well as policies & procedures surrounding all related functions and systems
Excellent verbal and written communication skills
High School Diploma or equivalent
Ability to work in fast-paced, changing environment
Must be flexible and adaptive to change in order to support business needs
Demonstrates attention to detail and organization
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
Ability to read, analyze, and interpret rules, regulations and procedures

Responsibilities

Keep any and all procedures updated
Arrange for the training of new employees and continuous training of current staff
Counsel staff with productivity issues
Appraise employee performance
Providing ongoing coaching and counseling
Communicating expectations
Resolve issues escalated by RevOne Companies staff
Identify workflow/process inefficiencies. Develop and implement workflow/process improvements
Meet deadlines for account review and performance tracking based on requests from senior management
Disposition management and reporting for all RevOne companies
Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Works in collaboration with other departmental associates to ensure the continued success of RevOne Companies
Initiates behavior changes, as necessary, based upon performance feedback
Accepts responsibility for own actions while taking ownership of departmental outcomes
Resolves client/patient complaints by investigating problems, developing solutions, and making recommendations to management
Traveling to client locations as needed