The UPS Store Sales Support Coordinator

UPS•San Diego, CA

7d•$21 - $34

About The Position

SUMMARY: The primary function of the Sales Support Coordinator is to provide superior customer service to prospects inquiring about The UPS Store franchise opportunity. The role requires strict adherence to Federal Trade Commission (FTC) franchising regulations and company policies, as well as a high level of integrity, accountability, and discretion when handling financial information and personal data. Position location: San Diego CA.

Requirements

High school degree or equivalent
1-3 years of demonstrated customer service or sales.
Proficiency in problem-solving
Ability to multitask and manage time in a fast-paced dynamic environment.
Proficiency with MS Office Suite (i.e. Word, Excel, PowerPoint and Outlook)
Must be able to work as part of a team.
Excellent verbal and written communication skills in the English language.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

A college degree in Business Administration, Communication, Marketing, or related field.
Expertise in conflict resolution
Knowledge of franchising

Responsibilities

Manage high-volume of inbound and outbound calls to franchise sales leads and applicants.
Assist department in providing high-level support as needed.
Act as initial contact for franchise sales inquiries.
Maintain accurate database records and call logs.
Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion.
Become familiar with companywide programs and procedures to ensure calls and issues are routed to the correct department.