The Front Desk Receptionist/Patient Relations Coordinator

Glo & Spa-rkle Aesthetics and MedSpa-posted about 1 year ago

$27,040 - $31,200/Yr

Part-time • Entry Level

Lubbock, TX

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The Front Desk Receptionist/Patient Relations Coordinator at Glo & Spa-rkle Aesthetics and MedSpa is responsible for creating a welcoming environment for patients and managing the front office operations. This role involves greeting patients, handling phone inquiries, scheduling appointments, and promoting services and products. The position aims to ensure a five-star patient experience while maintaining the aesthetics and organization of the facility.

Greet patients warmly and manage their check-in and check-out processes.
Answer phone calls promptly and handle inquiries about aesthetic procedures.
Schedule and manage appointments efficiently, including follow-ups and cancellations.
Educate clients about services, memberships, and promotions offered by the MedSpa.
Create and post content on social media accounts to promote the business.
Maintain cleanliness and organization of the front office and treatment areas.
Assist in managing provider calendars and staff meetings.
Handle patient concerns and ensure satisfaction with services provided.
Manage patient management software and ensure accurate data entry.

1-2 years of experience in a medical spa or medical office setting.
Excellent communication and phone etiquette skills.
Basic math proficiency for invoicing and scheduling.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and multitask effectively.
Proficiency in using computers and patient management systems.

Experience with social media management and content creation.
Leadership skills to assist in managing day-to-day operations.
Knowledge of aesthetic procedures and services offered by the MedSpa.

Employee discount
Flexible schedule

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