Textbook Assistant
About The Position
The Textbook Department Assistant supports the Web Coordinator and fulfillment of online orders and assumes the online order process in absence of the Web Coordinator. This role assists with Inclusive Access and other affordability initiatives. This position provides exceptional customer service to assist students, employees, and guests of the College. Web Fulfillment Support Supports the Web Coordinator and fulfillment of online orders. Completes orders and daily accounting information to record web sales. Assumes the online order process in absence of the Web Coordinator. Inventory Support Ensures textbooks and products are fully stocked and retail floor is clean. Supports textbook adoption, orders required course materials, completes receiving and returns. Ensures shelves are labeled accurately each semester. Supports textbook returns each semester. Verifies return eligibility, packages returns, and ships as necessary. Supports textbook adoption, orders required course materials, and completes receiving. Participates in store inventory and cycle counts. Customer Service Responds to customer inquiries and phone calls. Provides customer support on a daily basis and operates a register. Assists with Inclusive Access and other affordability initiatives. Maintains working knowledge of Bookstore practices. Uses knowledge base to make responsible judgement calls on the sales floor on a situational basis. Provides cross-functional support with a variety of Bookstore projects or in other areas, as directed. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Requirements
- High School Diploma or GED
- Two (2) years of customer service or retail experience.
Nice To Haves
- Associated Degree Preferred
Responsibilities
- Supports the Web Coordinator and fulfillment of online orders.
- Completes orders and daily accounting information to record web sales.
- Assumes the online order process in absence of the Web Coordinator.
- Ensures textbooks and products are fully stocked and retail floor is clean.
- Supports textbook adoption, orders required course materials, completes receiving and returns.
- Ensures shelves are labeled accurately each semester.
- Supports textbook returns each semester.
- Verifies return eligibility, packages returns, and ships as necessary.
- Participates in store inventory and cycle counts.
- Responds to customer inquiries and phone calls.
- Provides customer support on a daily basis and operates a register.
- Assists with Inclusive Access and other affordability initiatives.
- Maintains working knowledge of Bookstore practices.
- Uses knowledge base to make responsible judgement calls on the sales floor on a situational basis.
- Provides cross-functional support with a variety of Bookstore projects or in other areas, as directed.
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
