Testing Center Specialist

Collin County Community College•Frisco, TX

36d•Onsite

About The Position

Responsible for ensuring the secure operation of the testing center while maintaining the privacy of sensitive data. Manage daily operations, proctor exams, and ensure compliance with college and agency testing policies. Effectively communicate with students, faculty, staff, testing vendors, and community members. Required Qualifications: Essential Duties and Responsibilities Administer a variety of testing activities: Certification/Licensure, Correspondence, CLEP, TSIA, Assessment, Instructional and other tests. Will be required to ensure compliance with all institutional policies and procedures, testing standards, and national regulatory requirements (i.e. ADA accommodations, FERPA). Operate and troubleshoot testing software systems, ensuring a seamless testing experience. Interpret TSIA test scores, course placement, and possible retest options for credit students Assist testers in a courteous and professional manner to ease their anxiety. Conduct all test-taking activities in a nondiscriminatory manner (in accordance with local laws and regulations) to ensure that all testers receive equal treatment. Perform assigned responsibilities, duties, and tasks according to the established practices and procedures with minimal supervision within the assigned timeframe, while maintaining a professional attitude at all times. Respond to all telephone inquiries regarding types of tests offered, hours of Testing Center operations, and fees/requirements of special test administration. Maintain the security and integrity of the testing center by following protocols to create an atmosphere that is secure and minimizes distractions. Provide close student monitoring at all times during testing to ensure the integrity of the test. Assist faculty with the intake of instructional tests. Keep accurate records of exams and incidents. Support ACCESS department by providing student tests following the accommodation guidelines. Accurately input exam results and other related data into the appropriate reporting system. Retrieve and interpret test results from various testing platforms. Supplemental Functions Perform other duties as assigned. Perform all duties to maintain all standards in accordance with college policies, procedures, and core values. Knowledge, Skills and Abilities Knowledge of FERPA Knowledge of TSIA/testing rules Knowledge of computers and data entry Knowledge of college policies, procedures, and operations Knowledge of prescribed testing conditions and testing security Knowledge of various policies for receiving and sending exams within the college and between institutions Knowledge of computer programs used to impute testing instruction data Knowledge of changing policies and procedures for National, State, and Collin exams Attention to detail Organizational skills Customer Service skills Verbal and written communication skills Ability to articulate testing requirements Ability to follow oral and written instructions precisely Ability to interact with department staff, students, vendors, and other College departments Ability to maintain constant vigilance and detect any sign of scholastic dishonesty Ability to maintain the confidentiality of sensitive student and testing information. Ability to work flexible hours, including evenings and weekends as needed. Ability to use various office technology and equipment Physical Demands, Working Conditions and Physical Effort Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements

Knowledge of FERPA
Knowledge of TSIA/testing rules
Knowledge of computers and data entry
Knowledge of college policies, procedures, and operations
Knowledge of prescribed testing conditions and testing security
Knowledge of various policies for receiving and sending exams within the college and between institutions
Knowledge of computer programs used to impute testing instruction data
Knowledge of changing policies and procedures for National, State, and Collin exams
Attention to detail
Organizational skills
Customer Service skills
Verbal and written communication skills
Ability to articulate testing requirements
Ability to follow oral and written instructions precisely
Ability to interact with department staff, students, vendors, and other College departments
Ability to maintain constant vigilance and detect any sign of scholastic dishonesty
Ability to maintain the confidentiality of sensitive student and testing information.
Ability to work flexible hours, including evenings and weekends as needed.
Ability to use various office technology and equipment
Associate degree from an accredited institution and one (1) year of related experience.
This position must obtain Accuplacer, CLEP, Meazure Learning, Pearson VUE, and other proctor certifications within 90 days of employment.
At least sixty (60) hours of college credit, or at least two (2) additional years of directly-related experience may be substituted to meet the education requirement.
This is a Security Sensitive position, therefore, candidates will be subject to a criminal background check.

Nice To Haves

Bachelor's degree from an accredited institution preferred.

Responsibilities

Administer a variety of testing activities: Certification/Licensure, Correspondence, CLEP, TSIA, Assessment, Instructional and other tests. Will be required to ensure compliance with all institutional policies and procedures, testing standards, and national regulatory requirements (i.e. ADA accommodations, FERPA).
Operate and troubleshoot testing software systems, ensuring a seamless testing experience.
Interpret TSIA test scores, course placement, and possible retest options for credit students
Assist testers in a courteous and professional manner to ease their anxiety. Conduct all test-taking activities in a nondiscriminatory manner (in accordance with local laws and regulations) to ensure that all testers receive equal treatment.
Perform assigned responsibilities, duties, and tasks according to the established practices and procedures with minimal supervision within the assigned timeframe, while maintaining a professional attitude at all times.
Respond to all telephone inquiries regarding types of tests offered, hours of Testing Center operations, and fees/requirements of special test administration.
Maintain the security and integrity of the testing center by following protocols to create an atmosphere that is secure and minimizes distractions. Provide close student monitoring at all times during testing to ensure the integrity of the test.
Assist faculty with the intake of instructional tests. Keep accurate records of exams and incidents.
Support ACCESS department by providing student tests following the accommodation guidelines.
Accurately input exam results and other related data into the appropriate reporting system. Retrieve and interpret test results from various testing platforms.
Perform other duties as assigned.
Perform all duties to maintain all standards in accordance with college policies, procedures, and core values.