Testing Center Director

University of Oklahoma•Norman, OK

About The Position

The Testing Center Director is responsible for providing leadership in the planning, supervision, and oversight of the Testing and Assessment Center department and programs. Responsibilities include: Provides the strategic vision for the testing center environment. Oversees the day-to-day operations of the Testing Center to ensure compliance of policies & procedures, and coordination resources, tools, and support services. Provides supervision to testing center team members and team expectations. Creates and documents policies, procedures, and data to ensure clarity, consistency, and accountability in the delivery of testing services and programs. Provides guidance, training, and coaching to enhance the skills and capabilities of the testing center team. Works with key stakeholders to develop, and implement new programs, initiatives, and strategies aligned with the University’s goals. Collaborates with the central budget coordinator to manage payroll & finances for the department, inclusive of vendor contracts, outside contracts, internal fee structure, work orders, and student accounts, etc. Oversees the creation of schedules for the testing center team and ensures faculty expectations and student testing needs are being met. Ensures all test administration is carried out in compliance with the university policies, testing regulations, guidelines, and standards. Maintains a high-level of accuracy and confidentiality in handling sensitive documents. Partners with professors, faculty, and staff on course content, exam modifications, date changes, and provides relevant information to key stakeholders. Creates reports for tracking team members work schedules, student enrollment, payroll, invoicing, and reporting revenue. Ensures top-level customer services and that all questions and inquiries are handled promptly and provide any additional follow-up as needed. Collaborate with the Marketing and Communications department for updates to the testing center website. Performs other duties as assigned

Requirements

Master's degree in Business Administration, Education, Management, or related field
4 years experience working in higher education setting, academic support, testing services, student services department or related area.
2 years supervisory or leadership experience in overseeing staff.
Work experience with computer systems and applications on a computer.
Strong knowledge of admissions, student services, or testing services
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to train staff and foster a collaborative work environment.
Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) and HRIS systems.
Ability to read and interpret complex written records such as regulations and instructional materials to varied audiences.
Ability to work with and learn computer applications and testing protocols.
Ability to maintain the confidentiality of privileged and sensitive information with strong attention to detail.
Ability to maintain a professional, calm, and service-oriented demeanor during high-stress situations.

Nice To Haves

National College Testing Association (NCTA) preferred.

Responsibilities

Provides the strategic vision for the testing center environment.
Oversees the day-to-day operations of the Testing Center to ensure compliance of policies & procedures, and coordination resources, tools, and support services.
Provides supervision to testing center team members and team expectations.
Creates and documents policies, procedures, and data to ensure clarity, consistency, and accountability in the delivery of testing services and programs.
Provides guidance, training, and coaching to enhance the skills and capabilities of the testing center team.
Works with key stakeholders to develop, and implement new programs, initiatives, and strategies aligned with the University’s goals.
Collaborates with the central budget coordinator to manage payroll & finances for the department, inclusive of vendor contracts, outside contracts, internal fee structure, work orders, and student accounts, etc.
Oversees the creation of schedules for the testing center team and ensures faculty expectations and student testing needs are being met.
Ensures all test administration is carried out in compliance with the university policies, testing regulations, guidelines, and standards.
Maintains a high-level of accuracy and confidentiality in handling sensitive documents.
Partners with professors, faculty, and staff on course content, exam modifications, date changes, and provides relevant information to key stakeholders.
Creates reports for tracking team members work schedules, student enrollment, payroll, invoicing, and reporting revenue.
Ensures top-level customer services and that all questions and inquiries are handled promptly and provide any additional follow-up as needed.
Collaborate with the Marketing and Communications department for updates to the testing center website.
Performs other duties as assigned