Testing Center Day-Shift Supervisor

The Pennsylvania State University • University Park, FL

1d • Onsite

About The Position

The Schreyer Institute for Te aching Excellence has an opening for a Testing Center Day-Shift Supervisor at the Pollock Testing Center ( P TC) on the University Park campus . The d ay- sh ift hours are 7: 15 AM to 4: 15 PM , which includes a one-hour unpaid lunch break . The day-shift supervisor will oversee daily operations in the Testing Center in collaboration with the evening-shift supervisor to ensure consistent application of policies and procedures . Supervisors will work with management to develop and implement eTesting and Scanning procedures . Supervisors will create and maintain the eTesting request process, testing schedule, and resolve issues with eTesting and Scanning. The Pollock Testing Center ( P TC) includes a computer-based testing lab and exam scanning services for credit-bearing course s . The testing center includes 155 workstations to administer course exams to students. Scanning Services processes bubble-sheet answer sheets (Scantron) for course exams.

Requirements

• This is an on-site position at the University Park campus
• Ability to stand for extended periods and periodically walk through the testing room
• Have strong customer service and communication skills
• Be detail-oriented
• H ave experience with training and supervising staff
• Associate Degree
• 4+ years of relevant experience; or an equivalent combination of education and experience accepted

Nice To Haves

• Have prior experience working with individuals from a variety of backgrounds and cultures (will serve a diverse student population)
• Experience with exam scheduling systems and bubble sheet scanning
• Experience with faculty and students in higher education

Responsibilities

• Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center
• Monitor daily activities and supervise day-shift staff
• Perform functions of and train staff in processes and procedures, troubleshooting , and monitoring of the testing lab
• Evaluate performance of day-shift staff relative to daily expectations, troubleshooting, and unit procedures
• Serve as the primary contact for troubleshooting issues of instructor s and student s
• Serve as a backup for front-desk staff when necessary
• Supervise scanning and process scanning requests
• Liaise with IT and other support personnel , including troubleshooting immediate issues, providing feedback and recommendations

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees