Testing Center Day-Shift Supervisor

Penn State University•Ferguson Township, PA

5d•Onsite

About The Position

The Schreyer Institute for Teaching Excellence has an opening for a Testing Center Day-Shift Supervisor at the Pollock Testing Center (PTC) on the University Park campus. The day-shift hours are 7:15 AM to 4:15 PM, which includes a one-hour unpaid lunch break. The day-shift supervisor will oversee daily operations in the Testing Center in collaboration with the evening-shift supervisor to ensure consistent application of policies and procedures. Supervisors will work with management to develop and implement eTesting and Scanning procedures. Supervisors will create and maintain the eTesting request process, testing schedule, and resolve issues with eTesting and Scanning. The Pollock Testing Center (PTC) includes a computer-based testing lab and exam scanning services for credit-bearing courses. The testing center includes 155 workstations to administer course exams to students. Scanning Services processes bubble-sheet answer sheets (Scantron) for course exams.

Requirements

This is an on-site position at the University Park campus
Ability to stand for extended periods and periodically walk through the testing room
Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted
Have strong customer service and communication skills
Be detail-oriented
Have experience with training and supervising staff

Nice To Haves

Have prior experience working with individuals from a variety of backgrounds and cultures (will serve a diverse student population)
Experience with exam scheduling systems and bubble sheet scanning
Experience with faculty and students in higher education

Responsibilities

Work with all staff to create a welcoming and comfortable environment for students, faculty, and other visitors to the Center
Monitor daily activities and supervise day-shift staff
Perform functions of and train staff in processes and procedures, troubleshooting, and monitoring of the testing lab
Evaluate performance of day-shift staff relative to daily expectations, troubleshooting, and unit procedures
Serve as the primary contact for troubleshooting issues of instructors and students
Serve as a backup for front-desk staff when necessary
Supervise scanning and process scanning requests
Liaise with IT and other support personnel, including troubleshooting immediate issues, providing feedback and recommendations

Benefits

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

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