Tester/Analyst

City of New York•New York City, NY

About The Position

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. The Office of Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) IV, to function as Tester/Analyst, who will: - Conduct software quality assurance testing focusing on automation and performance testing by employing various software testing techniques in a variety of systems development life cycle (SDLC) methodologies, including Waterfall, Agile and Hybrid Agile, to ensure the quality of the system under development for IT applications. - Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance and load testing initiatives. - Perform/Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance, and load testing initiatives. - Work with Product Managers, Developers and Business Analysts to develop appropriate test approaches and strategy for each digital or data product release. - Work with businesses for information gathering, assessment and Quality Management Resource assignments and projects prioritization. Create brand new systems and deploy technology that add value for HRA, DSS and DHS staff to provide client services from their own homes to protect both staff and clients that also reduce poverty (Streamline POS for SNAP, AHRA, Fair Fares) and advance opportunities for City residents. - Work with project team leaders from design, development, infrastructure and implementation to ensure that each specific program area (HRA/DSS/ DHS) applications and software are delivered with intended performance by applying timelines, appropriate methodology, project management and test execution to ensure quality. - Develop robust automation and performance test cases, plans and conditions that fully test functional and non-functional requirements based on user requirements, user stories, and technical design documentation. - Create accurate testing time estimates as part of project planning and scheduling process and will work with other QA Analysts and developers to continually improve testing proficiency on applications tested and currently managed such as WMS, POS, Streamline POS, AHRA, Mobile POS. Hours/Shift: Monday-Friday 9:00am-5:00pm COMPUTER SPECIALIST (SOFTWARE) - 13632 Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Requirements

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE
A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Responsibilities

Conduct software quality assurance testing focusing on automation and performance testing by employing various software testing techniques in a variety of systems development life cycle (SDLC) methodologies, including Waterfall, Agile and Hybrid Agile, to ensure the quality of the system under development for IT applications.
Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance and load testing initiatives.
Perform/Provide test coverage for all program areas and projects for HRA, DSS and DHS including Web based and mobile frameworks for functional automation, performance, and load testing initiatives.
Work with Product Managers, Developers and Business Analysts to develop appropriate test approaches and strategy for each digital or data product release.
Work with businesses for information gathering, assessment and Quality Management Resource assignments and projects prioritization. Create brand new systems and deploy technology that add value for HRA, DSS and DHS staff to provide client services from their own homes to protect both staff and clients that also reduce poverty (Streamline POS for SNAP, AHRA, Fair Fares) and advance opportunities for City residents.
Work with project team leaders from design, development, infrastructure and implementation to ensure that each specific program area (HRA/DSS/ DHS) applications and software are delivered with intended performance by applying timelines, appropriate methodology, project management and test execution to ensure quality.
Develop robust automation and performance test cases, plans and conditions that fully test functional and non-functional requirements based on user requirements, user stories, and technical design documentation.
Create accurate testing time estimates as part of project planning and scheduling process and will work with other QA Analysts and developers to continually improve testing proficiency on applications tested and currently managed such as WMS, POS, Streamline POS, AHRA, Mobile POS.

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