ServiceNow Business Analyst/Tester

Accenture Federal Services • Washington, DC

1d

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work
In this role, you will lead the analysis, design, implementation, testing, and deployment of ServiceNow technical capabilities in support of a dynamic Agile Scrum project environment. You will collaborate closely with business and technical stakeholders to translate requirements into actionable solutions, working alongside the Technical Lead and ServiceNow SMEs to ensure high‑quality, efficient delivery.
You will analyze existing business processes, identify opportunities for modernization, and apply process improvement methodologies to support organizational transformation. Your work will also contribute to training, knowledge transfer, and the institutionalization of new processes across impacted teams.

Requirements

• Experience leading ServiceNow technical capability development (analysis through deployment)
• Experience supporting Agile Scrum projects and participating in Scrum ceremonies
• Strong understanding of business process analysis, process mapping, and process improvement methodologies
• US Citizen
• Active secret clearance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed