Test Equipment Sustainment Information Technology Specialist

Moog • Torrance, CA

15d • $100,000 - $120,000 • Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Our team in Military Aircraft Group has an immediate opening for a Test Equipment Sustainment Information Technology Specialist to join them. You will report to our Site Test Equipment Sustainment Manager. You will have a 9/80 option (you get with every other Friday off) and work on-site at our aerospace manufacturing plant in Torrance, California. Moog Military Aircraft provides flight control equipment and systems to the world’s leading military platforms. Headquartered in East Aurora, NY, Moog employs 14,000 employees in 24 countries. At Moog we have a culture of trust and mutual respect; and for you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. As the Sustainment Information Technology Specialist, you will: Demonstrate a sense of urgency while you diagnose and resolve routine and complex IT issues, provide technical assistance and support to end-users through written and verbal communication. Provide timely updates of status on ongoing challenges and provide concise reports of completed work to create and maintain a historical record for each installation. Troubleshoot end-user PC, test equipment connectivity and application issues. Support deployment of PC equipment and accessories, including Installation and support of endpoint software. Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems. Document findings and communicate issues to Engineers in our team and others. Work with remote based software subject matter experts to deploy and maintain custom software updates. Diagnose, troubleshoot and resolve a wide range of IT issues, with the ability to find the root cause of the issue. Create and maintain local user accounts in different types of Windows operating systems. Create documentation with instructions or procedures for end users. Communicate with end users of a wide range of computer knowledge. Think outside the box for troubleshooting of issues, sometimes never seen before. Install, troubleshoot and understand a wide range of expansion cards including legacy standards such as PCI & ISA. Identify cables and communication ports, such as RS-232 or FireWire 1394 for troubleshooting. Work in a team environment but take ownership of issues where no point of escalation is available. May be required to support after-hours or weekends in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested. Some travel may be needed to support remotely based test equipment.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred. In lieu of a college degree, High School Diploma/GED with 10+ years of related experience.
• At least 5 years or more of proven experience in an IT role supporting end users of PC based technical applications.
• Some familiarity with NI LabView and/or dSpace ControlDesk products and installations.
• Possess Industry certifications CompTIA A+, CompTIA Net+

Nice To Haves

• Current and Active DoD Secret Clearance (or higher) strongly preferred.
• Understand the interaction of additional equipment connected to the computer for proper identification & isolation of the issue needed.
• Understanding of air gapped or isolated computer concepts for troubleshooting and support.
• Basic understanding of IP KVM switches.
• Basic understanding of UPS needed for diagnostics.
• Basic knowledge of personal type printers for troubleshooting.
• Knowledge and understanding of current and legacy Windows operating systems as well as MS-DOS
• Knowledge of backup / image software such as Ghost or Acronis is a plus
• Understanding of LAN and VLAN concepts and static IP assignments including basic network troubleshooting for local networks and port assignments.
• Knowledge of Windows registry, local group policy and the setup of scheduled tasks
• Excellent troubleshooting skills is a must to deal with state-of-the-art technology as well as legacy outdated equipment, including many different machines with unique configurations.

Responsibilities

• Demonstrate a sense of urgency while you diagnose and resolve routine and complex IT issues, provide technical assistance and support to end-users through written and verbal communication.
• Provide timely updates of status on ongoing challenges and provide concise reports of completed work to create and maintain a historical record for each installation.
• Troubleshoot end-user PC, test equipment connectivity and application issues.
• Support deployment of PC equipment and accessories, including Installation and support of endpoint software.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• Document findings and communicate issues to Engineers in our team and others.
• Work with remote based software subject matter experts to deploy and maintain custom software updates.
• Diagnose, troubleshoot and resolve a wide range of IT issues, with the ability to find the root cause of the issue.
• Create and maintain local user accounts in different types of Windows operating systems.
• Create documentation with instructions or procedures for end users.
• Communicate with end users of a wide range of computer knowledge.
• Think outside the box for troubleshooting of issues, sometimes never seen before.
• Install, troubleshoot and understand a wide range of expansion cards including legacy standards such as PCI & ISA.
• Identify cables and communication ports, such as RS-232 or FireWire 1394 for troubleshooting.
• Work in a team environment but take ownership of issues where no point of escalation is available.
• May be required to support after-hours or weekends in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.
• Some travel may be needed to support remotely based test equipment.

Benefits

• Financial Rewards: competitive compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.
• 9/80 work schedule with every other Friday off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees