Customer Service - Test Center Administrator (PT)

Prometric•West Springfield, MA

33d•Onsite

About The Position

JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: West Springfield, MA TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25 PERKS for employees hired for 20+ hours: 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves, or overnight shifts! Paid training Sick time is prorated based on start date 401K Employee Assistance Program Vision FSA AVAILABLE SCHEDULE: Part-Time - Hours Will Vary Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours. This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance.

Requirements

High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods while administering exams
Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Nice To Haves

College experience a plus

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain a secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate's fingerprint identification