Test Analyst - OSS/BSS

Optimum•Town of Oyster Bay, NY

About The Position

Optimum is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. OSS/BSS Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them. The OSS/BSS Test Analyst role will join us for the transformation journey of the underlying Billing & provisioning systems to improve customer experience, reduce customer friction and successful launches. The Test Analyst will ensure processes and technologies are efficient, data-driven and aligned with the organizations strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.

Requirements

Bachelor’s degree in computer science, engineering, information technology or related fields
Minimum 3-5 years of experience in OSS/BSS testing, telecom and fixed line testing
Strong Telcom domain knowledge and good knowledge on Provisioning systems and OSS/BSS related to Telcom MSO
Background in quality assurance or testing and validation processes
Experience conducting functional testing, regression testing, user portal testing and mobility testing
Experience with broadband technologies such as DOCSIS and FTTH and their network architectures
Experience with test delivery tools like Jira, HP ALM and Confluence or any equivalent tools
Demonstrated experience solving performance and data issues by applying experience/knowledge
Strong SQL Query knowledge for Database record retrieval and working knowledge of REST APIs/Soap UI/POSTMAN
Proven testing tools knowledge for JIRA, Confluence, HP ALM
Experience in agile/scrum & waterfall methodology of SDLC
Proven verbal and written communication skills to interact effectively with cross-functional teams
Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements
Ability to understand requirements of a new product, co-ordinate with multiple vendors, business owners and formulate test strategy

Nice To Haves

Knowledge of scripting or automation tools can be an asset

Responsibilities

Develop and maintain comprehensive test strategies, test plans, and test cases.
Perform functional, regression, integration and Performance testing
Apply automation frameworks to drive efficiency and repeatability in testing processes.
Validate data integrity and process workflows across OSS/BSS systems (e.g., provisioning, billing, order management, CRM).
Test planning and strategizing to understand cross synergies to map requirements / use cases to test case scenarios.
Implement and support automated testing tools and pipelines (CI/CD).
Identify opportunities to reduce manual effort and accelerate system validation.
Champion best practices for test-driven development (TDD) and behavior-driven development (BDD).
Collaborate closely with development teams, QA lab, and cross-functional test teams to ensure smooth testing on releases / products.
Provide input into system stability initiatives and process re-engineering.