Territory Technical Support Manager - WEST, USA

Konecranes•Phoenix, AZ

9h•$150,000 - $175,000•Hybrid

About The Position

POSITION TITLE: TERRITORY TECHNICAL SUPPORT MANAGER Position is for Western Territory - Arizona , California , Idaho, Washington, Oregon and New Mexico REPORTS TO: Vice President, Operations PRINCIPAL RESPONSIBILITIES: Responsible for assisting the Territory Engineered Modernization Sales Engineers, Service sales and management resources in any activities necessary to promote the sale and support of repairs, retrofits, lifting equipment, modernization, and consultation services. In addition, this position is expected to collaborate with Territory Sales resources to advance our customers’ knowledge of Konecranes products and solutions. 1. Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects. 2. Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested. 3. Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment. 4. Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services. 5. Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit. 6. Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer. 7. Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation. 8. At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations. 9. Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned 10. Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment. (Rail Q RoboRail, Rope Q device.

Requirements

Minimum of five-years technical expertise in electrical, mechanical and field installations relating to the overhead crane industry required.
Must be able to read mechanical and electrical prints, process technical information and provide technical instructions.
Must have the aptitude to learn at fast pace.
Must have demonstrated leadership experience, well-developed “people” skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills, including proficiency in Microsoft Project, Excel and Word.
Travel estimated at 60% to meet with customers, sales support or other duties.
Must have and maintain a good driving record, including a valid driver’s license.
Must be willing and able to work at heights.
Must show ability to work independently as well as in a team environment.
Must be comfortable in a fast pace, growth-oriented environment.
Must show commitment to safety.

Nice To Haves

Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology or Electrical Engineering is preferred and/or equivalent experience in the crane industry recommending, suggesting, designing and evaluating solutions to customer issues on process equipment.

Responsibilities

Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects.
Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested.
Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment.
Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services.
Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit.
Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer.
Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation.
At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations.
Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned
Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment. (Rail Q RoboRail, Rope Q device.

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year