Territory Operations Manager - West Territory, USA

Konecranes•Santa Fe Springs, CA

11h•$130,000 - $160,000•Hybrid

About The Position

The Territory Operations Manager role manages multiple multi-million-dollar business units operating in a large, multi-state geographic area. This role serves as a critical member of the Territory Management Team and is expected to be driven for both professional success and advancement.

Requirements

Demonstrated leadership experience and well-developed “people” skills.
Basic understanding of mechanical and electrical principles.
Good written and verbal communication skills, and good PC skills.
Bachelor’s degree or equivalent experience required.
Minimum of five (5) years’ experience as a manager in service-related sales or operations; equivalent experience, education, and training will be considered.
Must have and maintain a good driving record.
Must be willing to travel as required including overnight and international. Travel estimated at 35%-50%

Responsibilities

Oversee the safety, compliance, and profitability of all business unit operations in the territory.
Directly support the operations activities of all Branch and Service Managers, Service Planners, and Project Managers.
Oversee safety, productivity, and reporting accuracy of all Field Operatives.
Assure quality, customer satisfaction and profitability during all deliveries.
Monitor, report, and resolve all internal and external warranty claims.
Coordinate activities with all corporate functions operating in the territory.
Regularly inspect and ensure the proper operation, maintenance, repair, protection, and safety of all corporate assets.
Monitor all discretionary spending of Business Units.
Review and supervise the quotation of all service work.
Participate in and assist in the preparation of District monthly financial reports and KPI review.
Provide any necessary support and field supervision for major projects and modernization activities.
Assist Business Unit management with the recruiting, onboarding, support, and management of all Field Operatives.
Perform other duties as assigned.

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year