Territory Sales - Inside Sales Representative - Senior

Cummins • Lansing, MI

6h

About The Position

We are looking for a talented Territory Sales – Inside Sales Representative
Senior to join our team in Sales in Lansing. MI.

In this role, you will make an impact in the following ways: 

Responsibilities

• Grow revenue and margin by converting inbound inquiries, proactively developing leads, and driving repeat, cross-sell, and up-sell opportunities using disciplined sales practices.
• Deliver an excellent customer experience by executing the Cummins Sales Process, resolving inquiries promptly, and strengthening relationships that generate loyalty and future sales.
• Increase sales pipeline quality by creating, qualifying, and routing strong leads to sales representatives, improving sales cycle efficiency and close rates.
• Support high‑quality sales operations through accurate quoting/RFP support, account setup, CRM updates, and maintenance of precise forecasting and reporting.
• Enhance customer and internal responsiveness by handling complex escalations, researching issues thoroughly, and identifying recurring problems to recommend process or service improvements.
• Drive consistency and compliance by ensuring correct use of sales systems, tools, and processes across the Inside Sales function and recommending enhancements where needed.
• Strengthen team capability and alignment by mentoring Inside Sales staff, coordinating communications across functions, and ensuring activities are prioritized to maintain service continuity.
• Optimize customer fulfillment by partnering with internal teams to balance inventory, service, and delivery capabilities with customer expectations, ensuring reliable execution throughout the sales cycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed