Territory Manager

Crescent Parts & Equipment•Davenport, IA

About The Position

The Territory Manager plays an essential role in the success of the company by building, maintaining, and growing our customers, and enhancing their experience with Crescent Parts & Equipment. As a Territory Manager, you will be representing a trusted HVAC and Refrigeration industry wholesaler by providing outstanding service and support to our customers.

Requirements

2+ years of experience in sales
HVACR, or other relevant professional/technical, experience preferred
Basic computer skills (Outlook, MS Teams, Word, Excel, etc.)
An exceptional ability to communicate effectively to a wide variety of audiences, via individual meetings, public speaking and virtually
Ability to use, or learn how to use, Crescent’s order entry system, in order to enter quotes, check inventory and check pricing for customers
Comfortable speaking in front of all sized groups of people
Ability to listen and communicate by phone, writing, and in-person in a professional and prompt manner
Ability and desire to respond to customers in a timely manner
Ability to add structure to what can be an unstructured position – successfully prioritize tasks, setting & following a schedule, creating and executing plans
Ability to quickly adapt to different style of customers/people
Possess strong account management, product knowledge, sales, and training/presentation skills
Reliable, insured and registered method of transportation, along with a valid driver’s license and safe driving record
Mechanical aptitude
High school diploma or GED required, additional certification or coursework from a college or technical school desirable

Responsibilities

Provide exceptional customer service to assigned customers.
Build strong, long-term relationships at all levels within customer organizations to ensure satisfaction and continued business.
Analyze market trends and develop new dealer relationships where appropriate.
Identify and implement opportunities for growth and new business within assigned accounts.
Leverage internal and external resources (vendors, CPE employees, experts, etc.) to deliver best-in-class service and support.
Think strategically about each account to develop tailored growth approaches.
Manage an assigned list of residential and light commercial customers.
Gain and maintain a strong understanding of each customer’s business and personnel to build trust-based partnerships.
Handle customer requests professionally and efficiently, respecting their preferred communication methods and schedules.
Identify and capitalize on short- and long-term opportunities using data, resources, and market knowledge.
Be persistent in account development and follow-through.
Understand, explain, and train customers on product features and benefits, including introducing new products.
Increase sales and gross margin dollars within assigned accounts.
Collaborate with your manager to create and execute customized sales plans and goals for each customer.
Drive execution of sales plans, promotions, and initiatives throughout the year.
Monitor account activity to maximize profitability and identify areas for improvement.
Submit accurate and timely sales reports.
Develop and maintain strong relationships with vendors and other partners.
Acquire and maintain a working knowledge of: Refrigeration systems and components Heating and cooling systems Residential system design Commercial HVAC equipment Indoor Air Quality (IAQ) products and their applications
Commit to continuous education in both technical and business-related areas.
Perform other duties as assigned.

Benefits

Rich and affordable medical and dental plans
HSA plan with employer contribution
Free coverage for Vision Insurance
Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
401(k) with company match and profit sharing
Tuition reimbursement
PTO
Paid Holidays
Quarterly bonus for all employees based on company performance
Wellness program
And more!