Territory Manager

mSupply•Derry, NH

13d

About The Position

mSupply TM About mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com . About Total Air Supply Since 1975, Total Air Supply has led the New England region's HVAC wholesale and custom metal fabrication. Total Air Supply is b ased in Derry, N H , with additional branches in Nashua and Manchester . They carr y a large selection of equipment for split systems, mini-splits and light commercial, as well as parts, ductwork, filters and general supplies. A full-service custom fabrication shop, located at their Derry facility, is ready to meet customer needs. Total Air Supply partners with quality brands such as Goodman, Amana, Daikin, Comfort Aire, Southwark, Hart and Cooley and Duro Dyne to bring their customers the best in the industry. For more information, visit totalairsupply.com. Job Summary The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.

Requirements

High School diploma or GED; some college coursework in Business or related field.
3+ years of experience in HVAC and B2B sales.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology.
Strong aptitude for mathematical operations and numerical analysis.

Nice To Haves

High School diploma or GED equivalent and a Bachelor’s degree in Business or a related field.
5+ years of experience in HVAC, sales, and related functions.

Responsibilities

Delivers proactive, timely customer service across multiple communication channels
Resolves or escalates issues with effective follow-up
Collaborates with internal teams to address concerns and strengthen relationships
Maintains a solution-focused approach in all interactions
Achieves or exceeds revenue goals across total sales, equipment, and new business
Builds strong customer relationships and drives account growth within territory
Increases sales with existing customers through regular engagement
Communicates monthly with accounts on products, promotions, training, and updates
Supports vendor objectives and company sales initiatives
Conducts cold calls and manages a pipeline aligned with growth targets
Closes sales with compelling presentations tailored to the audience
Advises customers on sales strategies, pricing, and financing to support business growth
Maintains organized and timely completion of administrative tasks
Submits accurate mileage and expense reports promptly
Keeps dealer email lists current and organized
Schedules appointments accurately using the CRM system
Promotes marketing initiatives including promotions, flyers, specials, and training
Maintains knowledge of vendor marketing programs and support offerings
Assists with planning and execution of annual Dealer Meetings
Conducts pricing studies and distributes dealer pricing and updates
Demonstrates in-depth knowledge of company product lines with accuracy and confidence
Maintains an organized personal library of sales and technical materials for all product categories
Supports collection efforts for outstanding accounts receivable as directed
Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
Safety-sensitive role requiring constant alertness and safe work practices
Attends training and travels as needed
Performs other duties as assigned in alignment with evolving organizational needs