Territory Manager

Vestis•Nashville, TN

38d

About The Position

The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales and credits.

Requirements

Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
Strong interpersonal, analytical, communication, and customer service skills.
Considerable negotiation skills.
Computer proficiency, including working knowledge of MS Office software.
Considerable skills in management, human relations, and communication.
High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
Two years of service and route-based industry experience, with proven track record for growing customer accounts
Significant customer interface and service experience
Driver's license
Automobile insurance on personal vehicle
Successful completion of criminal background, motor vehicle record, and drug screen checks.

Nice To Haves

Exposure to sales function preferred.
Previous profit and loss accountability and/or contract-managed service experience preferred
Production planning, maintenance, or warehouse operations experience preferred.
Open to relocation for advancement opportunities.

Responsibilities

Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manages day to day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Sets clear expectations for customer service and leads by example
60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
Delivers and participates in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigates and reports on all accidents or incidents, within 24 hours of notification