FT - Terra Tempe Outlet Manager - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

1d

About The Position

The Westin Tempe is looking for a FT - Terra Tempe Outlet Manager to join our
amazing Team!

Hours/Shifts - AM/PM availability - including weekends and holidays

A Terra Tempe Outlet Manager takes part in servicing our guests around our
beautiful Hotel and you'll be part of a great team of helpful people who are
passionate about delivering exceptional service. This task is to be handled in a
friendly, courteous, timely, and professional manner resulting in an extremely
high level of guest satisfaction.

A Terra Tempe Outlet Manager manages, directs and organizes the Outlet
operations to maintain high standards of Food & Beverage quality, service and
marketing to maximize profits through outstanding customer service.

Requirements

• Thorough knowledge of Outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Strong knowledge of Food & Beverage operations and service, wines and preparation techniques.
• Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to work entire shift standing and moving about in Outlets and kitchen area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to lift/carry weight up to 50 pounds.
• Ability to push/and pull carts of products weighing up to 150 pounds.
• At least five years’ experience in related field preferred.
• Hotel Outlet management experience preferred.
• Experience with supervision of employees required.

Responsibilities

• Participate in the development of the annual budget for the Outlet; develop short and long term financial operating plans.
• Attend mandatory meetings including divisional meetings, departmental meetings, staff meetings, etc.
• Participate in community public relations for the Outlet and the hotel.
• Utilize traditional software programs.
• In emergencies, perform in the capacity of any position supervised.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees