Terminal Manager

Dufry Careers

48d•Onsite

About The Position

As a Terminal Manager you are responsible for managing the stores within the terminal consistent with the short- and long-term interest of the company, its employees and its customers and ensuring the highest-level customer service possible. Working at the Newark Liberty International Airport

Requirements

At least 2 years of previous management experience in a luxury retail setting
Strong leadership skills with demonstrated ability to build effective teams and motivate employees
Knowledge of effective merchandise presentation standards
Understanding of Travel Retail concepts
Experience with MS Office Programs

Responsibilities

Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
Maintain staff levels that allow for the best possible customer service
Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
Organize and lead meetings with Shift Supervisors to ensure appropriate communication
Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
Prepare work schedules to ensure the stores goals will be met through appropriate planning & organization
Review sales by store, category and brand, compared to previous sales and budget
Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates
Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed
Review inventory cycle count plans for the stores, ensuring appropriate execution
Identify any replenishment issues and take necessary action to correct them
Ensures the store is in compliance with all Airport, Provincial and Federal laws/ regulations
Manages the team to improve customer experience through excellent operation standards
Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals as well as the inventory levels for the stores
Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
Performs all other responsibilities as directed by the business or leadership team