Terminal Manager

Dufry Careers
Onsite

About The Position

As a Terminal Manager you are responsible for managing the stores within the terminal consistent with the short- and long-term interest of the company, its employees and its customers and ensuring the highest-level customer service possible. Working at the Newark Liberty International Airport

Requirements

  • At least 2 years of previous management experience in a luxury retail setting
  • Strong leadership skills with demonstrated ability to build effective teams and motivate employees
  • Knowledge of effective merchandise presentation standards
  • Understanding of Travel Retail concepts
  • Experience with MS Office Programs

Responsibilities

  • Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
  • Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
  • Maintain staff levels that allow for the best possible customer service
  • Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
  • Organize and lead meetings with Shift Supervisors to ensure appropriate communication
  • Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
  • Prepare work schedules to ensure the stores goals will be met through appropriate planning & organization
  • Review sales by store, category and brand, compared to previous sales and budget
  • Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates
  • Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed
  • Review inventory cycle count plans for the stores, ensuring appropriate execution
  • Identify any replenishment issues and take necessary action to correct them
  • Ensures the store is in compliance with all Airport, Provincial and Federal laws/ regulations
  • Manages the team to improve customer experience through excellent operation standards
  • Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
  • In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals as well as the inventory levels for the stores
  • Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
  • Performs all other responsibilities as directed by the business or leadership team

Benefits

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • 401(k) retirement plan
  • Company paid life insurance
  • Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus
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