Tennis Shop Supervisor

ST ANDREWS COUNTRY CLUB•Boca Raton, FL

8d•$23 - $28•Onsite

About The Position

Assists Director of Retail with Tennis Pro Shop operations and assists Director of Tennis with Tennis/Pickleball operations. Provides outstanding service to meet the needs of members and their guests. This job description includes, but is not limited to, the duties and responsibilities described above. Essential functions of this job description are not exhaustive and may be supplemented. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
Excellent computer skills required
H.S. Diploma or G.E.D.
Ability to stand up extended periods of time up to 8 hours.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
GED or High School diploma preferred
Additionally, must have knowledge of computer functions and a working knowledge of the following software programs, Tournament, Handicap, Retail, Microsoft Word, Microsoft Outlook, along with developing skills in our graphics software as well.

Nice To Haves

Retail experience preferred
Tennis or Retail knowledge preferred

Responsibilities

Receive, tag, steam and display merchandise.
Process invoices and reconciliation of invoices/statements.
Assist with trunk shows and special events.
Process manufacturer returns.
Examines defective article returned by customer to determine if refund or replacement should be made.
Take inventory of stock on a monthly or as needed basis.
Requisitions merchandise from stockroom.
Estimates quantity of merchandise required to fill customer’s need.
Conduct and procure merchandise inventory ensuring accurate stock levels and alignment with inventory objectives.
Assist in retail open to buy program supporting strategic purchasing decisions and inventory planning.
Prepares daily sales recap for Accounting Dept.
Greets customers on sales floor and determines make, type and quality of merchandise desired.
Suggest selections that meet customers’ needs and emphasize selling points of article such as quality and utility.
Use computer databases to research availability of merchandise.
Demonstrates use of merchandise.
Wraps and bags merchandise for customers.
Has full knowledge of all tennis and pickleball operations. This includes all events: tournaments, mixers, round robins, men’s and ladies league play, exhibitions, etc.
Be able to answer member questions pertaining to all events and programming.
Update and maintain cleanliness of outside bulletin board area.
Promote all upcoming tennis/pickleball events.
Responsible for assisting and training Tennis Pro Shop retail staff associates as well as training and assisting Tennis Professionals with Club’s online system.
Answers telephone in a polite, professional and timely manner.
Always keep shop clean including dressing rooms.