Tennis Concierge

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

2d

About The Position

The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.

Requirements

• Thorough understanding of the game of tennis
• Retail sales experience
• Flexible availability
• Strong written and verbal communication skills
• Ability to sell retail items
• Computer skills to include use of POS system, electronic booking

Nice To Haves

• Able to fill in for tennis matches and clinics as requested by Tennis Director
• An exceptional understanding of the game of tennis
• Resort Suite knowledge and experience
• League experience
• 4.0 level tennis play
• Racquet stringing experience

Responsibilities

• Pro shop coverage
• Answer phones. Return calls and E-mail messages and takes messages.
• Schedule lessons
• Billing
• Escorting guests to the court
• Greeting guests
• Maintain a clean and safe work environment
• Arrange Matches
• Count inventory in accordance with property guidelines and with the leadership of the Supervisor
• Stocking towels and other items needed for the department to run smoothly
• Assist Director of Tennis and fellow pros with all day to day operations
• Assist with league responsibilities
• Adhere to all company standard operating procedures
• Uses electronic booking system for all court reservation and to apply any member and guest payments.
• Able to work weekends and holidays
• Assist with promoting retail sales, membership and lessons
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives
• Perform other duties as directed, developed or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees