Tennis Center Lead - Hoover Met Complex

The Sports Facilities Companies•Triadelphia, WV

3d•Onsite

About The Position

Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Met Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. The Racquet Lead will perform daily office, court & facility duties, work closely with the management. The Lead will be responsible for greeting and welcoming members and their guests. This position is a first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor while always providing excellent customer service.

Requirements

Must be at least 18 years old or older
Experience in a tennis facility setting
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Must have excellent guest service skills
Must work well in a team environment
Must be able to lift 40 pounds waist high
Will be required to stand for extended periods of time indoor and outdoor
Must have a flexible schedule (mornings, nights, weekends, holidays, etc.)
Facility has intermittent noise

Responsibilities

Directly aligns with the venue's Mission Statement and Core Values
Ensure facility users adhere to venue guidelines to provide a safe atmosphere for users and protect the facility from property damage
Assist with administrative duties as needed such as reporting for court usage and sales, invoicing for league captains and events, tracking of product inventory
Support updating operations manual as needed
Respond to calls and inquiries
Monitor the use of all courts and equipment
Report any court or equipment defects to the management
Carry out standard upkeep/maintenance of courts and equipment and make certain they are safe to use
Adhere to sanitization procedures in venue
Make sure all merchandise and equipment is safely and appropriately stored
Perform general upkeep and other necessary tasks as needed during each shift
Set up and tear down of equipment as needed for events, etc.
Perform all other duties as assigned by Managers on Duty
Assist with facility and equipment closeout procedures as needed during each shift
Additional duties as assigned by management