RTG Tenant Services Coordinator (Alpharetta, GA)

PYA P C • Sandy Springs, GA

6d

About The Position

The Tenant Services Coordinator works under the direct supervision of a Property Manager and/or Senior Property Manager to implement policies, procedures, and programs that will ensure well-managed, well-maintained facilities, consistent with regulatory requirements, placing maximum emphasis on securing a positive response to concerns and needs of the client and customer while increasing the value of a defined portfolio of properties. Specific responsibilities include: 

Requirements

• Must work well together and in a professional team environment.
• Adaptable.
• Strong communicator.
• Detail oriented.
• Organized.
• Problem solver.
• Multi-tasker.
• Self-starter.
• Able to accept constructive criticism.
• Timely decision-maker.
• High school graduate.
• Proficient with Microsoft Office Suite.

Nice To Haves

• Associate's or Bachelor's degree is preferred.
• Commercial Property management, facilities management, and/or brokerage experience or equivalent preferred.
• Experience in Yardi Property Management software preferred. Experience with MLS platforms and other real estate databases (CoStar, LoopNet).

Responsibilities

• Develop and maintain positive tenant relations by creating and sustaining good will between landlord and tenant by providing consistently responsive quality services.
• Assess tenant satisfaction and creates/implements action plans to improve this metric.
• Monitor and report regulatory compliance concerns to the Property Manager.
• Collaborate on preparation and administration of operating and capital budgets, manage expenses to ensure that the property meets or exceeds budget expectations, and develop monthly reports documenting the results.
• Work with property accounting team on accounts receivable, accounts payable, related financial analytics and lease administration.
• Contribute to preparation of a monthly report to client, as well as be responsible for other necessary reports, forms, and required documents.
• Implement internal departmental policies and procedures and customize application to portfolio.
• Secure appropriate bids, negotiate, and administrate service contracts.
• Monitor vendor performance with authority to recommend necessary changes if performance metrics are not met.
• Maintain tenant files, including lease documents, certificates of insurance, and other required documents and notices.
• Maintain vendor files, including vendor agreements, certificate of insurance, and other required documents and notices.
• Oversee workorder software, receive maintenance requests and ensure timely resolution, including responding to after-hours emergencies.
• Coordinate and assist with tenant move-ins and move-outs.

Benefits

• RTG offers a competitive compensation package, including an incentive-based compensation plan, health, life and long-term disability insurance; 401(k) with company matching; and profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees