Tenant Services Coordinator

St. Vincent De Paul Village•San Diego, CA

6d•$21 - $23

About The Position

Supportive Housing Services at Father Joe’s Villages plays a critical role in helping individuals and families transition out of homelessness maintain stable housing and improve overall well-being. Through a trauma-informed and client-centered approach, the team provides life skills coaching, community-building opportunities, and connections to essential resources that promote long-term housing stability and self-sufficiency. At Father Joe’s Villages, we are committed to creating responsive, collaborative solutions that strengthen our programs and support the communities we serve. The Resolution Strategies Initiative focuses on coordination, communication, and problem-solving across departments and external partners to ensure timely, effective responses to program needs and organizational priorities. As a Tenant Services Coordinator, you will support residents in a supportive housing environment by fostering community engagement, promoting life skills development, and connecting tenants to resources that enhance housing stability and overall well-being. This is a non-clinical, tenant-facing role that emphasizes relationship-building, coaching, and coordination of services in a trauma-informed setting.

Requirements

Associate’s degree in social services, human services, or a related field, or a high school diploma/GED with at least one (1) year of experience working with at-risk or underserved populations.
Experience supporting individuals experiencing homelessness, housing instability, or similar life challenges.
Ability to communicate effectively and build respectful, professional relationships with diverse individuals and communities.
Basic knowledge of client confidentiality, professional boundaries, and trauma-informed practices.
Ability to document services accurately and use basic computer systems for communication and recordkeeping.
Ability to meet program and organizational requirements, including background screening and health-related clearances.
Some minimum requirements may be met through a combination of professional experience, lived experience, volunteer work, or demonstrated skills relevant to the role.

Nice To Haves

Demonstrates empathy, patience, and a commitment to supporting individuals from diverse backgrounds.
Ability to build trust and maintain professional boundaries in a supportive housing environment.
Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
Comfortable facilitating group activities and engaging individuals in community-based programming.
Ability to work collaboratively within a multidisciplinary team and adapt to changing needs.
Problem-solving skills with the ability to respond thoughtfully to tenant needs and situations.
Culturally responsive and inclusive approach to service delivery.

Responsibilities

Support tenants in developing and strengthening daily living skills such as maintaining their living space, accessing transportation, grocery shopping, and navigating community resources.
Plan, coordinate, and facilitate wellness-focused activities and events that promote social connection, education, and overall well-being for residents.
Engage tenants through one-on-one and group interactions to encourage participation in programming and community activities.
Provide non-clinical support and regular wellness check-ins for tenants, particularly those with higher needs, and coordinate with case management staff as appropriate.
Connect tenants to community-based resources, including food assistance, employment services, and health and wellness supports.
Assist in promoting food security initiatives by coordinating access to food distribution resources and related services.
Prepare and distribute communications such as activity calendars, resource materials, and community updates to keep tenants informed and engaged.
Document interactions, services, and relevant updates in accordance with program guidelines and organizational standards.
Collaborate with multidisciplinary teams, including case managers, property management, and external partners, to support tenant stability and service coordination.
Participate in team meetings, trainings, and organizational initiatives to support continuous improvement and service delivery.
Complete required trainings and follow organizational policies and procedures.
Perform other duties as assigned to support program and departmental goals.

Benefits

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities.
Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

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