Tenant Experience Coordinator

Inland Companies • Milwaukee, WI

1d

About The Position

At Colliers | Wisconsin, we believe the best buildings do more than function well. They create experiences that help people feel connected, supported, and proud of where they work.

Our Thrive on Collaboration property was intentionally designed to foster connection, creativity, and community. We are looking for a Tenant Experience Coordinator who enjoys being at the center of that experience and takes pride in helping a building run smoothly while making people feel genuinely welcomed.

This role is a great fit for someone who enjoys building relationships, staying organized, and being the go-to resource for tenants, vendors, and on-site partners. You will balance hospitality and customer service with strong administrative coordination, playing a visible role in how tenants experience the building day to day.

Requirements

• 2+ years of experience in a tenant-facing, hospitality, office coordination, administrative, or property-related role
• Strong customer service mindset with confidence communicating with a variety of stakeholders
• Excellent organization and follow-through in a fast-paced environment
• Comfort using Microsoft Office, especially Excel, and learning new systems
• A polished, approachable demeanor with discretion and professionalism

Nice To Haves

• Experience in commercial property management
• Exposure to property management or work order systems such as Yardi, MRI, Angus, or similar
• Experience supporting projects, events, or coordinated initiatives

Responsibilities

• Serve as a primary point of contact for tenants, providing friendly, responsive, and professional support
• Partner closely with the building engineer to coordinate and follow up on tenant service requests
• Assist with tenant events, networking opportunities, and community-building initiatives
• Coordinate tenant move-ins, orientations, and welcome materials
• Build positive working relationships with tenants and vendors
• Process and code vendor invoices accurately
• Track and maintain vendor and tenant insurance certificates
• Assist with lease administration tasks including correspondence, abstracts, and document organization
• Support reporting, data tracking, and general administrative needs for the property team
• Assist with bid proposals, service contracts, and bid comparisons
• Support tenant billing for work orders, HVAC usage, and meter readings
• Help coordinate tenant improvement projects and capital initiatives by keeping documentation and timelines organized
• Act as a welcoming first point of contact for tenants, vendors, and guests
• Coordinate meetings, inspections, tours, and community events
• Assist with basic office, phone, and technology coordination as needed

Benefits

• Multiple medical plan options
• Dental and vision insurance
• Flexible spending plans
• Short- and long-term disability coverage
• 401(k) participation from day one
• Company-paid life insurance
• Generous PTO and paid holidays
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees