Tenant Accounts Receivable (TAR) Specialist

Columbia Housing Authority•Columbia, SC

2d•$39,000 - $52,800•Onsite

About The Position

The Tenant Accounts Receivable (TAR) Specialist is responsible for managing all aspects of tenant receivables, ensuring accurate and timely processing of rent payments, monitoring account balances, and maintaining compliance with housing authority policies and procedures. This role supports the property management tenant account receivables and the financial integrity of the organization by ensuring proper recording, tracking, and reconciliation of tenant-related transactions, including utility-related charges. This role will report to the Regional Property Manager and will take directions from the Chief Financial Officer (CFO) when required. All activities must support Columbia Housing’s (“CH”) mission, strategic goals, and objectives.

Requirements

Strong knowledge of accounts receivable processes and reconciliation
Attention to detail required
Basic knowledge of housing assistance programs administered by CH and of the regulations, requirements, and guidelines.
Operational features and functionalities of telephone systems and customer services principles.
Knowledge of office procedures and methods.
Proven ability to effectively work independently and in a team environment with colleagues.
Ability to manage several tasks simultaneously while working under pressure to meet deadlines.
Independently organize own work and set priorities to meet the requirements of the position.
Knowledge of safe workplace principles and practices.
Proper telephone etiquette and procedures.
High School Diploma or GED and a minimum of two (2) years of experience in technical accounting work.
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, PowerPoint, and Outlook).
Must have the ability to learn other computer software programs as required by assigned tasks.

Nice To Haves

Incumbent will preferably have an associate or bachelor’s degree in accounting, finance, business administration, or related field, with a minimum of 2–3 years of experience in accounts receivable, preferably in affordable housing or property management.
An equivalent combination of education and experience may be considered.

Responsibilities

Collect rent in person, process rent payment receipts
Log, process and post rent payments, including checks, money orders, online payments, and direct deposits to HAB and bank accounts.
Ensure accurate and timely recording of all rent deposits
Prepare and reconcile daily, weekly, and monthly rent deposit reports
Manage the online rent collection system, including rent charge adjustments, user registrations, log-ins and password reset assistance.
Coordinate with Property Managers to ensure accurate tenant ledger balances.
Coordinate with Property Management to post late fees in accordance with agency policies
Process Tenant adjustments, corrections, and reversals as needed
Ensure proper documentation and approval for all account changes
Coordinate with Property Management to generate and send tenant statements at the end of the month
Work closely with Property Management to resolve financial discrepancies
Enter Utility Bills and invoices and ensure accurate posting to tenant accounts
Coordinate with Finance for timely and accurate utility payments
Verify Utility charges and adjustments with Property Managers in accordance with HUD guidelines and agency policies
Coordinate with Property Management and Finance to resolve discrepancies related to utilities
Maintain proper documentation for all Utility billing-related transactions and adjustments
Ensure all transactions comply with HUD regulations and internal policies
Maintain proper documentation for all receivable transactions
Support internal controls by following established procedures for cash handling and posting
Support implementation or improvements of TAR processes and systems
Perform other duties as assigned