Tenancy Support Manager
About The Position
At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Eliot’s Homeless Services Division is seeking a knowledgeable Tenancy Support Manager to work in our Permanent Housing and Low Threshold Housing Programs across the State. The ideal candidate will bring housing and mental health experience. The responsibilities include site visits, engagement with tenants and landlords, acting as the primary point of contact, along with solid knowledge of policies and procedures and the ability to support a team of case managers. At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.
Requirements
- Bachelor’s degree and 2 years of related experience.
- Weekly travel across the Metro Boston and Northeast region required. Mileage reimbursed at the federal rate.
Nice To Haves
- Understanding of homeless services and nonprofit organizations preferred.
- Understanding of housing first practices, including low threshold and trauma informed approaches preferred.
- Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase
Responsibilities
- Coordinate lease-up process; meet new tenants on-site at units, complete necessary documents, and review Eliot’s leasing policies and procedures.
- Supervise Housing Coordinators
- Coordinate with landlords and tenants to complete on-site unit inspections for each rental unit at new tenant lease-up, tenant exit, annually, and as needed.
- Serve as primary contact with landlords; triage to other staff as needed.
- Serve as the main point of contact for assigned tenants to address any housing related needs.
- Foster relationship and coordinate with case management staff at partner service provider agencies to discuss tenant issues and successes related to housing.
- Attend monthly service provider/landlord meetings.
- Triage and respond to unit transfer requests and reasonable accommodations and ensure all required documentation is complete and submitted.
- Develop expertise in contract and legal requirements for leasing programs including tenant/landlord law; eviction process.
Benefits
- Generous Paid Time Off – Vacation, sick time, and paid holidays
- Comprehensive Benefits – Medical, dental, and vision plans
- Retirement Savings – 401(k) with employer match
- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
- Financial Security – 100% company-paid life and accidental death insurance
- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
