Temporary Visitor Experience Associate, Morris Arboretum & Gardens

University of Pennsylvania • Philadelphia, PA

2d • $7 - $16

About The Position

Visitor Experience Associates are the public-facing ambassadors of the Morris Arboretum, welcoming more than 150,000 visitors annually. This role is essential to creating a positive, memorable experience for guests by providing excellent customer service, handling admissions and retail transactions, answering questions, and assisting visitors throughout their time on the grounds. Visitor Experience Associates must be professional, friendly, dependable, and comfortable working in a fast-paced environment that includes standing for extended periods, working outdoors in various weather conditions, handling money, and using computer-based systems. Flexibility, teamwork, and a sense of humor are valued attributes for success in this role. This is a year-round, part-time position offering a flexible schedule and the opportunity to support a world-renowned public garden.

Requirements

• Friendly, customer-centered demeanor with a commitment to excellent service.
• Ability to remain calm and professional under pressure.
• Willingness to assist wherever needed and proactively address issues.
• Strong attention to detail and experience handling cash and financial transactions.
• Ability to communicate information clearly and concisely to a diverse audience.
• Comfort using computers, tablets, and point-of-sale systems.
• Ability to walk and stand for extended periods and work outdoors in all weather conditions.
• Valid driver’s license required.

Nice To Haves

• Previous experience in a customer-facing or service-oriented role preferred.

Responsibilities

• Represent the Morris Arboretum in a professional, service-oriented manner at all times.
• Greet visitors and serve as an information resource by providing directions, answering questions, and offering assistance.
• Deliver an exceptional visitor experience through active listening, empathy, and problem-solving.
• Process admissions, memberships, and retail sales transactions, including handling cash and credit card payments with accuracy and accountability.
• Operate the gift shop and support membership sales as needed.
• When required, transport visitors on Arboretum grounds and between parking locations; direct visitors within designated parking areas.
• Drive rental clients using golf carts during special events.
• Perform other duties as assigned to support daily operations and visitor needs.

Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Please note that benefit eligibility is determined/based on ACA guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed