Temporary Tessitura Application Administrator

Denver Center For Perfo•Denver, CO

3d•$28 - $30•Onsite

About The Position

The Part-Time Temp Tessitura Application Administrator is responsible for efficient and effective configuration, maintenance and support of major DCPA systems, including but not limited to the ticketing system/CRM, event management system, maintenance operations system, and organizational asset-management systems. Responsibilities include configuring, building and testing events, classes, forms, modules, etc., reporting and front-line support. The Part-Time Temp Tessitura Application Administrator serves as a primary technical resource for major systems within the DCPA. The ideal candidate must have experience working with diverse business partners and technologies, and the ability to manage concurrent application configuration efforts. The Part-Time Temp Tessitura Application Administrator works under the direction of the Manager, IT – Data and Applications and the guidance of the Application Management team.

Requirements

Must be detail oriented, with strong multi-tasking and troubleshooting abilities. Excellent communication, self-management, quality assurance and organizational skills.
2+ years of experience working with an enterprise database system such as CRM, ticketing platform and/or event management systems. Experience with the Tessitura ticketing platform strongly desired
2+ years of experience in customer service/support
2+ years of experience in technical or applications support, maintenance and troubleshooting
Detail oriented, with strong problem-solving and project management skills
Proficient with Microsoft Excel, Outlook, and Word
Strong verbal and written communication skills

Responsibilities

Configure, administer, and maintain internal and external business systems to include service account administration, application maintenance, user management, and troubleshooting reported issues
Test, analyze, and maintain business applications in support of DCPA’s business objectives
Build and maintain events, classes, and subscription packages that may arise within the duration of the role
Configure, update and manage changes to pricing, inventory, venues and other relevant modules in business systems
Monitor and track application/service/software maintenance
Test new software releases and application system upgrades
Advise other departments on the capabilities and use of business systems as needed
Troubleshoot system and application related issues and functions, making recommendations for process fixes and enhancements including submitting, tracking, and prioritizing support cases with system providers
Develop and maintain documentation of processes and procedures relating to DCPA business applications
Assist and train DCPA end-users on available reporting tools
Be available for scheduled on-call rotation including night and weekend work as needed