Temporary Reservation Agent

AccorHotel • San Francisco, CA

34d • $35

About The Position

Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter and/or Update group lists as required, while ensuring accuracy VIP reach-out to guests booking high-rated suites Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions Present up-sell opportunities and recommend hotel facilities, based on guest interests Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

Requirements

• Previous customer related experience required
• Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel
• Must be able to type 50 words per minute
• Strong attention to detail
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs; remaining calm & courteous at all times
• Must be able to provide proof of eligibility to work in the United States

Nice To Haves

• Knowledge of Opera an asset
• Previous Property Manager System experience preferred

Responsibilities

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter and/or Update group lists as required, while ensuring accuracy
• VIP reach-out to guests booking high-rated suites
• Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office
• Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions
• Present up-sell opportunities and recommend hotel facilities, based on guest interests
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees